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Baggage Problems
COMPLAINT: Caiey34323 [intr:48873278]

 
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Old Aug 15, 2017, 9:48 AM
Kamooo2001 Kamooo2001 is offline
 
Join Date: Aug 2017
Posts: 1

Please find below approval on refund then rejection of damaged stroller & during that many bluffing form Etihad cairo team
Dear Mr Ahmed

In reference to your report with Etihad airways kindly be noted that the payment is rejected by management, we have tried to get exception for your settlement but failed.
We are very sorry for any inconveniences & please contact for any further inquiries.


Thanks
Dina

From: Ahmed Kamel
Sent: Monday, August 14, 2017 2:26 PM
To: Bag CAI; Wagih Hanna; Feedback
Cc: 'Nada Qutub'
Subject: RE: CAIEY34323

Reminder





Ahmed Kamel
Key Accounts Manager






From: Ahmed Kamel
Sent: Tuesday, August 01, 2017 4:26 PM
To: 'Bag CAI'
Cc: 'Nada Qutub'; Wagih Hanna ([email protected]); Etihad Feedback ([email protected])
Subject: RE: CAIEY34323

Reminder


From: Ahmed Kamel
Sent: Thursday, July 27, 2017 5:09 PM
To: 'Bag CAI'
Cc: 'Nada Qutub'; Wagih Hanna ([email protected])
Subject: RE: CAIEY34323
Importance: High

Reminder

From: Ahmed Kamel
Sent: Tuesday, July 25, 2017 11:24 AM
To: 'Bag CAI'
Cc: 'Nada Qutub'; Wagih Hanna ([email protected])
Subject: RE: CAIEY34323
Importance: High

Dina
Please find again the previous reply from Nada as well as required data again
I need it to be done this week
Regards

From: Dina Sabry [mailto[email protected]] On Behalf Of Bag CAI
Sent: Sunday, July 16, 2017 12:21 PM
To: Ahmed Kamel; 'Nada Qutub'
Subject: RE: CAIEY34323

Dear Mr. Ahmed

As per the attached we have sent to Mrs. Nada 19JUN requesting completed form with full bank details & still not received so far.
Please check & forward the full bank details.

Thanks
Dina

From: Ahmed Kamel [mailto:[email protected]]
Sent: Thursday, July 13, 2017 2:52 PM
To: Bag CAI; 'Nada Qutub'
Subject: RE: CAIEY34323

Reminder





Ahmed Kamel
Key Accounts Manager







From: Dina Sabry [mailto[email protected]] On Behalf Of Bag CAI
Sent: Monday, June 19, 2017 6:10 PM
To: 'Nada Qutub'; Bag CAI
Cc: Ahmed Kamel
Subject: RE: CAIEY34323

Dear Mrs nada


As per attached we have sent to you the form to be filled out completely & still not received.
Please send it at the soonest.



Thanks
Dina

From: Nada Qutub [mailto:[email protected]]
Sent: Monday, June 19, 2017 11:00 AM
To: Bag CAI
Cc: Ahmed Kamel
Subject: Re: CAIEY34323

Hi Dina,

I am emailing you to kindly follow up on my refunds from May 18/2017. As I haven't received any refunds up until today.

Please Advice!

Regards,
Nada


On Thu, May 18, 2017 at 4:10 PM, Nada Qutub <[email protected]> wrote:
Hi Dina,

The account currency is in AED (dirham)

Regards,
Nada

On Thu, May 18, 2017 at 3:32 PM, Nada Qutub <[email protected]> wrote:
Hi Dina,

I have attached my bank account details for your review.

Regards,
Nada

On Wed, May 17, 2017 at 12:02 PM, Bag CAI <[email protected]> wrote:
Dear Mrs. Nada


Please fill the attached form with full bank details & advise account currency.


Thanks
Dina

From: Nada Qutub [mailto:[email protected]]
Sent: Wednesday, May 17, 2017 7:37 AM
To: Duty Manager CAI
Cc: Ahmed Kamel; Feedback; Bag CAI
Subject: Re: CAIEY34323

Dear Wagih

It's ok for me accepting the below value but it gonna affect our future choice for this airline.

Sent from my iPhone

On Apr 3, 2017, at 11:50 PM, Duty Manager CAI <[email protected]> wrote:
Dear Mr Ahmed

Referring our Telephone Conversation Kindly accept our apology for late reply ,

with regards to your damage report despite it was minor damage on the Stroller handle , however we can offer you

our Etihad Maximum USD150 , if u reject the offer , please forward the following documents to obtain approval from our headoffice

- Stroller Invoice
- Passport
-boarding /Ticket


Thanks

Best Regards

Wagih Hanna
Duty Manager Airport Operations - CAI

Etihad Airways
Cairo International Airport
Mob1:+2012 22369624
Mob2: +2011 16064875
Email:[email protected]

The National Airline of the United Arab Emirates







________________________________________
From: Ahmed Kamel [[email protected]]
Sent: Monday, April 03, 2017 3:25 PM
To: Feedback
Cc: Wagih Hanna; Duty Manager CAI; Bag CAI; 'Nada Qutub'
Subject: RE: CAIEY34323
Dear
Please check the below complain against bad service followed by business class booked ticket
Since the main head office is located in UAE please sort it out to AD.
Further delay will raise it up to consumer right protection in AD within a week
I can see that level of communication of Cairo staff needs to be reviewed







Ahmed Kamel
Key Accounts Manager






From: Dina Sabry [mailto[email protected]] On Behalf Of Bag CAI
Sent: Monday, April 03, 2017 5:10 PM
To: Ahmed Kamel; Bag CAI; 'Nada Qutub'
Cc: Wagih Hanna; Duty Manager CAI
Subject: RE: CAIEY34323

Dear Guest

In case of full refund you must bring the damage bag/ stroller & we send it to head office for their review.

Thanks
Dina

From: Ahmed Kamel [mailto:[email protected]hcare.com]
Sent: Thursday, March 30, 2017 4:27 PM
To: Bag CAI; 'Nada Qutub'
Cc: Wagih Hanna; Duty Manager CAI
Subject: RE: CAIEY34323

Dear Dina
We have returned back to Abudhabi, you college Ahmed Said has already checked the damage in the stroller & got picture.
Regards





Ahmed Kamel
Key Accounts Manager






From: Dina Sabry [mailto[email protected]] On Behalf Of Bag CAI
Sent: Thursday, March 30, 2017 6:21 PM
To: 'Nada Qutub'; Bag CAI
Cc: Ahmed Kamel; Wagih Hanna; Duty Manager CAI
Subject: RE: CAIEY34323

Dear Guest

Regarding Staff reporting late to claims area, kindly be noted that matter raised to baggage claims manager to investigate with staff .

Regarding settle the damage case ref CAIEY34323, Please bring the damaged stroller for our airport office / terminal 2 / departure hall for duty manager review in order to finalize the compensation

We are working everyday from 10 till 17 .

Thanks
Dina

From: Nada Qutub [mailto:[email protected]]
Sent: Saturday, March 11, 2017 11:56 PM
To: Bag CAI
Cc: Ahmed Kamel
Subject: Fwd: Damaged stroller

more attachments

Dear Wageh
As per our call earlier this week regarding damaged baby stroller that I got after landing in Cairo airport terminal 2 on Etihad business flight .
Please be aware that airport employee who wrot the report has been delayed 45 mins as he was praying which isn't acceptable for me at all ( Ali Saeed )
please find attached documents which are:
1. Passport copy for me & my husband
2. Stroller damaged photo
3. Stroller invoice 770 CAD
4. baggage ticker



Sent from my Samsung Galaxy smartphone.

-------- Original message --------
From: Etihad Airways <[email protected]>
Date: 02/03/2017 1:21 pm (GMT+04:00)
To: [email protected]
Subject: Electronic ticket receipt, March 03 Cairo Airport, Cairo, Egypt for MR AHMED HAMED




Thank you for choosing to fly with Etihad Airways or our partner airlines.
Click here to access your reservation on the web or a mobile device.
Booking Reference: PUEUSR
Passenger(s): Ticket(s) #: Seat(s):
Mr Ahmed Hamed 6072130215196
07F, 07E
Mrs Nada Qutub 6072131448360 6072130215197
07E, 07F
Adam Kamel N/A, N/A

Date From To Flight Status


03 Mar 2017 Abu Dhabi Airport, Abu Dhabi, United Arab Emirates
09:25
TERMINAL 3 Cairo Airport, Cairo, Egypt
11:35
TERMINAL 2 EY 653 Confirmed
Business
Chauffeur service booked for Mr Ahmed Hamed, Mrs Nada Qutub.
For a reservation that includes a chauffeur service, you need to inform the Etihad Contact Centre or your nearest Etihad office after changing flight dates through Manage Your Booking.

10 Mar 2017 Cairo Airport, Cairo, Egypt
13:30
TERMINAL 2 Abu Dhabi Airport, Abu Dhabi, United Arab Emirates
19:00
TERMINAL 1 EY 654 Confirmed
Business
Chauffeur service booked for Mr Ahmed Hamed, Mrs Nada Qutub.
For a reservation that includes a chauffeur service, you need to inform the Etihad Contact Centre or your nearest Etihad office after changing flight dates through Manage Your Booking.








--
Nada Qutub BMRSc, MRT (R)
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