Customer Service
COMPLAINT: Poor Service

Thread Tools Display Modes
Old Aug 10, 2012, 2:48 PM
[email protected] is offline
Join Date: Aug 2012
Posts: 1

I was on flight 1475 Dallas/ Fort Worth (DFW) to Las Vegas (LAS) on August 5, 2012 02:00 PM. We arrived a little early only to find there was no gate. We were told it would be a few minutes.

We waited well over an hour to get to the gate. There were no (0) notifications and there were no (0) planes anywhere to be seen. All the other gates were empty. I tried to ask about what happened to a person at the gate. I talked to Wayne Carpenter. Wayne treated me very poorly. In fact, he did not want to talk to me and kept asking the people behind me if they needed help before he would talk to me. I asked for his supervisor's name but he would not give it to me. He later said it was Diane but gave no last name. I pulled out my phone to start taking notes and Wayne started yelling at me that if I videotaped him and posted to he would sue me. He started yelling it over and over at me which was very alarming. He left the desk and ran out the side security door. He left me and the other passengers just standing there. I waited at least 10 minutes thinking he had left to get his mystery supervisor. He never came back. I finally left because I didn't want Wayne to ruin any more of my vacation.

Way to go American Airlines and the Las Vegas Airport! What a quality experience I had and you handled it so well. I'm being sarcastic if you couldn't tell.

Since, I have no expectations that either of you will do anything about this, I will continue to seek other airline opportunities. If you look at my mileage with American over the last 10 months it has dropped dramatically. And, it will continue to drop.

Also, after this last experience at the Las Vegas airport, I think I will just go somewhere else to spend my money. There are lots of better places to help the economy than Las Vegas.

Best of luck to both of you!

PS. I wonder where I can post these comments?
Reply With Quote Share with Facebook


Old Aug 10, 2012, 8:10 PM
jimworcs jimworcs is offline
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197

You should have video'd him and posted it on youtube. These morons need exposing.
Reply With Quote Share with Facebook
Old Aug 12, 2012, 5:50 PM
Sabra Sabra is offline
Join Date: Feb 2012
Posts: 9

They can't sue you for videoing their horrible behavior. They are in public. There is no law against videoing in public.
Reply With Quote Share with Facebook
Old Aug 12, 2012, 8:21 PM
Gromit801 Gromit801 is offline
Join Date: Aug 2007
Posts: 745

Not exactly true. Airports are government owned facilities, and can indeed set rules about photographing or video recording on premises.
Reply With Quote Share with Facebook


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Canceled / Delayed / Overbooked EMIRATES - poor security & poor service emilyj Emirates Complaints 16 May 19, 2013 11:58 AM
Customer Service Poor service [email protected] American Airlines Complaints 2 Feb 13, 2012 3:42 PM
In-flight Issue Poor Service HarryFrequentFlyer In-flight Issues 3 Oct 26, 2011 1:05 PM
Customer Service Poor all round service - from check-in to in-flight service rgray United Airlines Complaints 1 Jun 17, 2010 7:01 AM
Baggage Problems Very Poor Service David McCarty Alaska Air / Horizon Air Complaints 7 Oct 1, 2009 10:57 PM

All times are GMT. The time now is 10:41 AM.

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.

counter free hit unique web
unique visitors