Old Jul 19, 2023, 2:14 PM
Invest301 Invest301 is offline
Join Date: Jul 2023
Posts: 1
Unhappy Flight Rescheduling kills you !

Pathetic - Horrifying*- Torturous experience with AirIndia
On 19-June-23, I called the hotline for date change to 23-June. Agent told me the total charges, and sent me the payment link. She mentioned that the payment link is valid for 2 hrs only. I was still not sure whether to reschedule, and hence I let the payment link expire. On 23rd*Jun, all of a sudden I received mails for Gate Announcement. I called the hotline and was shocked that my itinerary was already changed*despite not having made any payment.

I was told that the moment they generate the payment link, my original itinerary gets deleted, and now I have to pay fare difference and date change charges to get back my original booking. For whose fault ???*

I never received any updated itinerary. No mail received for deleted original booking. Hotline staff at the time of date change request never told me that my original date will be deleted even if I don't*make the payment.*

I have travelled with numerous airlines, and this is the only archaic airline which does not allow online rescheduling. At any travel/airline website, your date does not change until you make the payment. How will anyone know these 18th century rules of an irreformable airline.

After calling them atleast*10 times, sending mails, posting grievances, and spending atleast*5 hours on phone with them - they finally accepted their mistake, after hearing all call recordings.*

But NO. This was not the end. The horror had just started. It took me further 10-15 calls, further atleast*7-8 hours on phone, and frustration in getting them to revert my booking.*

Well done AirIndia for your torture ! I will ensure I post this review at all travel related websites.*
rescheduling torture

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