Prev Previous Post   Next Post Next
  #1  
Old Mar 16, 2011, 1:36 PM
jmccauley4862 jmccauley4862 is offline
 
Join Date: Mar 2011
Posts: 1
Default Reservation Process Hangs

For almost a year now, I've had a problem where about JetBlue's reservation process hangs at payment. I have a very standard technical environment (Win7, IE8, all software current) and have repeatedly contacted JetBlue about this issue.

"very concerned" ... "thank you for speaking up" ... "call and we'll book it manually" ....

Nothing.

Actually, that's not quite true. I now notice that their special process to report problems on their web site now has a selection specifically to report that the payment process hung up.

Do you think perhaps their priorities are wrong? Wouldn't it make more sense to fix the reservation process than to develop special functions to report bugs in it?

At this point, this is clearly a management issue. They simply don't care.
 

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 11:55 PM.

 

About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.

 

Advertising

Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2020