Baggage Problems
COMPLAINT: Cathay Pacific crap customer service

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Old Dec 4, 2015, 10:27 PM
Holly Koorey Crook Holly Koorey Crook is offline
Join Date: Dec 2015
Posts: 1

Cathay Pacific has failed to get back to me for 5 days over the loss of my bag which they lost in London due to staff error. Despite numerous phone calls to the UK and emails and phone calls to Cathay Pacific in Australia noone has bothered to get back to me. The one person on the ground at Sydney lied to me. The baggage handlers at Menzies Aviation have in stark contrast been so helpful . Menzies should take over Cathay and run it properly. In addition my seat was stuck and I couldn't recline at all for 14 hours and then on the 2nd flight my TV didn't work.
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lost baggage, poor seat comfort

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