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Customer Service
COMPLAINT: Spirit Airlines ripoff $9 Fare Club a joke

 
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  #1  
Old Dec 13, 2009, 6:37 PM
sgolesh sgolesh is offline
 
Join Date: Dec 2009
Posts: 2

RE: Postal letter received by Spirit Airlines [Incident: 091211-000039]‏
From:<IMG style="DISPLAY: none" id=P___1006538346 webimdisplayStyle="inline"> Joe and Sandy Golesh Sent:Sun 12/13/09 12:02 PMTo: [email protected]c: [email protected]
.ExternalClass .ecxhmmessage P{padding:0px;}.ExternalClass body.ecxhmmessage{font-size:10pt;font-family:Verdana;}Carol,

I want you to remove the $39.95 charge from my Credit Card and cancel my Credit Card Immediately. I called 2 days after receiving the bill with this charge on it.

I do not wish to do business with a company that put charges on my credit card that I did not authorize.

I will be contacting my Better Business Bureau locally.

Sincerely,
Sandra K Golesh
39 Argali Lane
Mechanicsburg, PA 17055


From: [email protected]
To:
Date: Fri, 11 Dec 2009 10:56:37 -0500
Subject: Postal letter received by Spirit Airlines [Incident: 091211-000039]

.ExternalClass td.ecxheader{;}.ExternalClass td.ecxtext{padding-left:4px;padding-right:4px;}.ExternalClass td.ecxlabel{;}.ExternalClass td.ecxdata{;}


SubjectPostal letter received by Spirit Airlines Discussion Thread (Carol Castellanos)12/11/2009 10:56 AMDear Sandra K Golesh,

Thank you for writing to Spirit Airlines.

Our records show that you signed up for the paid $9 Fare Club membership as well as our Free Spirit Mastercard which comes with a complimentary membership.

As stated on our web site www.spiritair.com, “Annual fees are non-refundable, notwithstanding Member’s cancellation of membership in the Club”.

I have canceled your membership to the $9 Fare Club so that you will not be charged for the renewal in the future. As a courtesy we are awarding you with a $39.95 credit that can be used towards a future flight. The credit does expire by 11-09-2010, so please complete the reservation by that date.

When purchasing a reservation online and applying a Reservation Credit from a previous reservation, please make sure to click on “View & Apply Vouchers and Credits”.

Click on the “Reservation Credit” tab and enter the reservation number (N7BEWZ). The credit may be applied towards reservations for any of the passengers on the original reservation only.

Once done, you are able to proceed with your reservation by entering your credit card for the applicable amount due to complete your reservation.

If you have any questions concerning the use of your credit please feel free to contact us.

Sincerely,
Carol Castellanos
Corporate Consumer Relations
Spirit Airlines

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  #2  
Old Dec 13, 2009, 8:33 PM
PHXFlyer PHXFlyer is offline
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I'm not sure exactly what you are trying to show by posting these e-mails. Can you be more specific about what your complaint is?

According to Spirit's website:

Quote:
The Spirit Airlines MasterCard® is issued by Barclays Bank Delaware.
If you applied for and no longer want the MasterCard you should be corresponding with Barclays Bank and not Spirit.

Last edited by PHXFlyer; Dec 13, 2009 at 8:36 PM.
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  #3  
Old Dec 13, 2009, 8:44 PM
mars6423 mars6423 is offline
 
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Location: New Jersey/Singapore
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i think what happened here was she signed up for a program for $9 and didnt read anything about it, so she thought that they charged her the $40 without here acceptance, so she wanted them to give her the money back and cancrl the membership......she authorized the charge by accepting to the conditions first stated and if you just click the accept box without reading it than that is their fault, you should always read that stuff when it comes to credit/debit/check cards

so for them to give you a $40 credit was a better deal than you think, since it is/was a nonfundable transaction
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  #4  
Old Dec 13, 2009, 10:17 PM
PHXFlyer PHXFlyer is offline
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Originally Posted by mars6423 View Post
i think what happened here was she signed up for a program for $9 and didnt read anything about it, so she thought that they charged her the $40 without here acceptance, so she wanted them to give her the money back and cancrl the membership......she authorized the charge by accepting to the conditions first stated and if you just click the accept box without reading it than that is their fault, you should always read that stuff when it comes to credit/debit/check cards

so for them to give you a $40 credit was a better deal than you think, since it is/was a nonfundable transaction
I kinda thought that was the deal. I went to spiritair.com and just clicking on thos "$9 Fare Club" fares results in a full-screen pop-up explaining exactly what it is and what it costs. No opt-out shenanigans here and there's no way the OP could have signed up for this in error. The other option is to pay $9 more for each segment and you don't get the "Fare Club" enrollment pop-up. I agree their gesture of the credit towards a future flight was a nice one which they did not have to do as the T&Cs of signing up for that "deal" are pretty straightforward.
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  #5  
Old Dec 13, 2009, 11:41 PM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197

Quote:
Join today and start saving - enroll below in an annual membership for only $39.95. Your membership will be renewed automatically each anniversary from your date of sign up. You may cancel at anytime within your FREE SPIRIT profile.

FREE SPIRIT MasterCard holders can earn complimentary monthly membership by spending at least once on their card every month. Not a card holder yet? Apply today! You will automatically become a complimentary member the month after your first billing cycle!
To me, this is not as clear cut as you seem to think. If I read the first paragraph, I would think it is clear. Annual membership costs $39.95. Then I read the second paragraph. That seems to suggest that if I "Apply today" for a Mastercard, I will become a complimentary member.. to me, complimentary means free.

I am not so sure Phx that it is a clear as you imply.
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  #6  
Old Dec 14, 2009, 1:06 PM
sgolesh sgolesh is offline
 
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Posts: 2

Originally Posted by PHXFlyer View Post
I'm not sure exactly what you are trying to show by posting these e-mails. Can you be more specific about what your complaint is?

According to Spirit's website:



If you applied for and no longer want the MasterCard you should be corresponding with Barclays Bank and not Spirit.
I corresponded via phone with both Barclays and Spirit. One of them told me to either go online or write a letter and gave me the information to write a letter and the address. Which I did. The e-mails were their response to my letter.

I did open a credit card last year and joined the $9 Fare Club, was not able to use it, wanted to cancel it and Spirit will not refund the $39.95 on my Credit Card. Even though the e-mail indicates they cancelled the $9 Fare club !!!!!!!!
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  #7  
Old Dec 14, 2009, 4:38 PM
PHXFlyer PHXFlyer is offline
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Posts: 1,366

T&Cs

Quote:
1.3. A Member may cancel his or her membership in the Club at any time by selecting the unsubscribe option within their FREE SPIRIT account profile or by notifying Spirit in writing at the address at the bottom of this page. Cancellations by mail will take approximately 4 to 6 weeks to become effective.

1.5. Dual memberships occur when members hold both Paid and Complimentary memberships. Paid memberships will continue and renew based on original membership terms, unless otherwise cancelled. No refunds, credits, or extensions will be granted for Dual memberships.

3.2. Upon Trial enrollment, each Member will be charged a fee of $9.00.
3.3. Enrollment fees are non-refundable, notwithstanding Member's cancellation of membership in the Club.
3.4. 60 days after Trial enrollment in the Club, and on each anniversary thereafter, Members will be automatically charged an annual fee of $39.95 for membership in the Club. Annual fees are non-refundable, notwithstanding Member’s cancellation of membership in the Club.
3.5. One (1) year after Annual enrollment in the Club, and on each anniversary thereafter, Members will be automatically charged an annual fee of $39.95 for membership in the Club. Annual fees are non-refundable, notwithstanding Member’s cancellation of membership in the Club.
3.6. Initial or renewal membership fees are subject to change by Spirit at any time without notice to the Member. Any increase in the annual membership fee will take effect upon renewal of a Member's membership.
3.7. A Member will not be entitled to any refund of any membership fees upon cancellation of membership in the Club.
When you ticked the box saying "I agree..." and clicked "Purchase..." you agreed to all of the above terms and more. Again it's very clear that they did not, under the terms and conditions, owe you a refund. They did give you a travel credit equivalent to the annual fee. I think that's fair given the circumstances.
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  #8  
Old Mar 14, 2010, 11:29 PM
BrendaDinFL BrendaDinFL is offline
 
Join Date: Mar 2010
Posts: 1

Last month while attempting to get on line with my allowed underseat and above two within limit size and weight size carry-ons, I was rudley stopped by a Spirit employee advising me I had too much carry-on. I explained to her that my purse was going into my underseat carry-on, but she did not want to hear and ordered me to go explain this to the check-in counter. I noticed other passengers walking through with more than I and my husband had. I went to the check-in counter with my passport and boarding pass in hand and was informed I would have to check one of my two bags. After taking my bag, I was charged $25. It didn't take me long to figure why I was sent to the counter. They charged me the additional $25 for my cheap ticket and seat and this is their way of making extra money. I have flown many times from Ft. Lauderdale to D.C. with this same luggage and without incident. The plane was about half emply to the point of the attendants offering passengers to move up and most took complete rows and napped during the flight. My return trip officials did not question my same exact luggage at the D.C. airport. This needs to be reported that other passengers know what to expect from Spirit with their cheap fairs. I contacted customer service without resolution for myself or satisfaction of this issue. Thank you.
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  #9  
Old Mar 15, 2010, 12:02 AM
Cicero Cicero is offline
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You are allowed one carry on of specified dimensions and weight and one personal item which could be something like a purse or a briefcase or a laptop. Two carry ons plus a purse is not allowed even if you want to put your purse into one of the carry ons. If you have two carry ons you have to check one if they ask you to.
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  #10  
Old Sep 29, 2011, 7:03 PM
adamr adamr is offline
 
Join Date: Sep 2011
Posts: 33

Originally Posted by BrendaDinFL View Post
Last month while attempting to get on line with my allowed underseat and above two within limit size and weight size carry-ons, I was rudley stopped by a Spirit employee advising me I had too much carry-on. I explained to her that my purse was going into my underseat carry-on, but she did not want to hear and ordered me to go explain this to the check-in counter. I noticed other passengers walking through with more than I and my husband had. I went to the check-in counter with my passport and boarding pass in hand and was informed I would have to check one of my two bags. After taking my bag, I was charged $25. It didn't take me long to figure why I was sent to the counter. They charged me the additional $25 for my cheap ticket and seat and this is their way of making extra money. I have flown many times from Ft. Lauderdale to D.C. with this same luggage and without incident. The plane was about half emply to the point of the attendants offering passengers to move up and most took complete rows and napped during the flight. My return trip officials did not question my same exact luggage at the D.C. airport. This needs to be reported that other passengers know what to expect from Spirit with their cheap fairs. I contacted customer service without resolution for myself or satisfaction of this issue. Thank you.
Finally an airline that enforces oversize baggage fees. How big is your purse?
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