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COMPLAINT: AIRBERLIN 15 hours delay

 
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  #1  
Old May 16, 2011, 12:46 PM
Guid Guid is offline
 
Join Date: May 2011
Posts: 2

Hi,
I was on a trip from Tel Aviv (TLV) to Berlin (TXL) with a connection in Duesseldorf (DUS) on Thursday, May 05, 2011.
The flight was delayed and I was rerouted to Munich (MUC) where the first connection flight was canceled.
I finally arrived in Berlin with a delay superior to 15 hours compared to my original trip.
According to EU Regulation 261/2004 and the judgment of the European Court of Justice in joined cases C‑402/07 and C‑432/07, from 2007, I think I am eligible for a refund of 400. I contacted the customer service by phone and they asked me to write an email to [email protected], which I did last week. I am still waiting for an answer.
Do you know how I can contact them to have an answer?
Thanks!
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  #2  
Old Jul 12, 2011, 7:28 PM
DStraveller DStraveller is offline
 
Join Date: Jul 2011
Posts: 1

did AirBerlin respond to you?

I had the same problem, but from Berlin to TLV
and want to complain as well
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Old Jul 12, 2011, 7:35 PM
Guid Guid is offline
 
Join Date: May 2011
Posts: 2

I got a claim reference number but since then, no news...
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Old Aug 28, 2011, 11:06 AM
not_airberlin not_airberlin is offline
 
Join Date: Aug 2011
Posts: 1

Did anyone ever get a response? I was on the same Dusseldorf - Tel Aviv flight last month, was given a form and have not received any communication since that time.
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