Old Oct 7, 2013, 6:57 PM
cbkotchka cbkotchka is offline
Join Date: Oct 2013
Posts: 1
Default Air France does not care about customers

You can judge how much a company cares about customers by how you are treated when something goes wrong.

A month ago, I flew from the US to Berlin with a layover in Paris CDG. Despite a 3 hour layover in Paris, my bag did not make it to Berlin. In Berlin, I waited 30 minutes at the luggage carousel then 45 minutes in line to file a "lost luggage" complaint. I was told there wasn't room on the flight for my bag but it would be on the next flight. AF has 5 direct flights a day from Paris to Berlin and I was on the first one. I was given a toothbrush kit and was told AF would reimburse up to 150€ with receipts and forms properly filed.

When my luggage did not arrive by evening, I phoned AF and was told that my bag would be on the next flight - but that the delivery service has 12 hours in which to deliver the bag.

This went on for 3 days! During that time, AF had 14 direct flights to Berlin but my bag didn't make any of them. And they continued to lie about "the next flight". Finally my bag arrived 2 hours before I was leaving for the airport to return to the U.S.

I have since filed an expense claim (not an easy process) and heard nothing.

Contrast that with my experience with Singapore Airlines. I connected from Paris to Singapore. When I landed in Singapore, I was immediately paged (no waiting at the carousel) and told my bag did not arrive. I was given a toothbrush kit and $200 cash. And my bag was delivered on the next flight.
Old Oct 11, 2013, 2:22 PM
jimworcs jimworcs is offline
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197

Transfers in Paris are a nightmare. CDG is a nightmare. Customer service at Air France is a nightmare. Skyteam is a nightmare. This is all you need to know.
air france, customer service, luggage, paris cdg, singapore airlines

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Vueling Airlines doesn't care about customers lebez Vueling Complaints 7 May 10, 2016 5:28 AM
Canceled / Delayed / Overbooked Air France - three strikes and you're out (Air France Flight 3648) dhenderson116 Air France Complaints 6 Sep 26, 2012 12:37 AM
Canceled / Delayed / Overbooked AirBerlin (now merged Etihad) does not care about customers Hherrmmann Etihad Airways Complaints 1 Jul 31, 2012 1:57 PM
Customer Service Air France - the best airline to pass responsibility to their customers!!!! iilam Air France Complaints 0 Aug 27, 2008 7:42 AM

All times are GMT. The time now is 4:30 AM.


About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.



Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2020