#1  
Old Mar 7, 2015, 11:00 PM
JiMollie JiMollie is offline
 
Join Date: Mar 2015
Posts: 1
Thumbs down Lost Gate Checked Bag

8 days ago, I was forced to gate check my bag on American Airlines from ORD to LAX. I was in Zone 4 and no overhead space was available. Well, my bag went on the AA flight to LGA and I went to LAX. That was day 2 of 7 when I lost my bag. I'm not sure how many of you have traveled without your bag but it is not a pleasant experience. I was able to purchase toiletries and under-garments thanks to my company. But the inconvenience and expense this caused both me and NJA was beyond reproach! American Airlines lost bag system is simply put, a bureaucratic nightmare. It is difficult to talk to anyone, the AA.com/bagstatus is never updated (my bag is still in LAX according to it), and every time I called, my call would be returned in 1-2 hours. Well, 8 days later, my bag showed up at my house! Just in time to go out tomorrow! Feel free to share this with all your contacts. The treatment I received from AA was in my opinion, the poorest example of customer service I have ever experienced in 32 years of flying professionally!
  #2  
Old Mar 8, 2015, 2:29 PM
azstar azstar is offline
 
Join Date: Sep 2008
Posts: 375
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Don't just shrug it off. Federal regulations require ALL airlines to compensate you for "reasonable" expenses you incurred while your bag was missing. They are not allowed to set a limit, say $25.00 per day. You must have receipts. Submit them to AA and demand reimbursement.
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