Reply
Customer Service
COMPLAINT: Malindo air : Bad customer experience: Luggage broken & unresolved since july 2016

 
Thread Tools Display Modes
  #1  
Old Nov 9, 2016, 4:32 PM
ajoebonnie88 ajoebonnie88 is offline
 
Join Date: Nov 2016
Posts: 1

Flew first time via Malindo from KUL to SGP based on the good reviews and comment about the spacious seats, first week of July 2016. But unfortunately, luggage bag medium size was broken horribly during collection. Made a report at the KLIA Malindo Customer Service office, but was informed that they had just replaced a same size luggage to another customer and ran out of stock, as such they requested to lodge a report and wait for them to deliver the luggage to my address, but nothing happened subsequently.

Thereafter, sent emails after emails, only received 1 or 2 replies providing general statement informing they are looking into it. Until to-date, 9 Nov 2016 - the matter is still unresolved except for one call from Malindo in Sept asking for the size of the luggage and then no resolutions there after.
Attached Images:
File Type: jpg IMG_4347.jpg (15.2 KB, 2 views)
Reply With Quote Share with Facebook


Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Canceled / Delayed / Overbooked BA1491 GLA to LHR on 24 Jun 2016 sjann British Airways Complaints 0 Jun 24, 2016 2:27 PM
Reservations Bait and switch AA Flight #61--July 15, 2016; Flight #2307 July 22, 2016; gkelley American Airlines Complaints 0 May 1, 2016 1:37 AM
Gulf Air Broken Luggage varunchandwani Other Airline Complaints 0 Apr 23, 2012 1:43 PM
Broken items in luggage jimworcs General Discussion 0 Apr 23, 2010 12:01 AM


All times are GMT. The time now is 12:02 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2018, vBulletin Solutions, Inc.

counter free hit unique web
unique visitors