Reply
Canceled / Delayed / Overbooked
COMPLAINT: Charges

 
Thread Tools Display Modes
  #1  
Old Apr 9, 2019, 10:52 AM
killarney killarney is offline
 
Join Date: Apr 2019
Posts: 1

I purchased the following Emirates Airline tickets from Bayani Air Travels in July 2018 to visit Pakistan - December 5, 2018 to December 22, 2018.

1. Saeed Ahmed, Adelaide to Pakistan, return - $6200.00
2. Jillian Ahmed, Adelaide to Pakistan, return - $6,200.00
3. Shana Ahmed, Sydney to Pakistan, return - $6,240.00
4. Alisa Ahmed, London to Pakistan to Adelaide return - $4,950.00
Total for four passengers - $23590.00

Alisa had emergency surgery in London in mid-November; my wife had to travel to London. Alisa's post-operation recovery was slow; she was not fit for a holiday in Pakistan; we had to cancel the bookings; the following are the refund details.

5. Saeed refund - $5390.00, Emirates cancellation fee was $600.00, but agent deducted an additional $190.00 plus $20.00 admin fee (total $810.00).
6. Jillian refund - $5390.00, Emirates cancellation fee was $600.00, but agent deducted an additional $190.00 plus $20.00 admin fee (total $810.00).
7. Shana refund - $5,430.00, Emirastes cancellation fee was $600.00, but agent deducted an additional $190.00 plus $20.00 admin fee (total $810.00).
8. Alisa refund - $3,875.00, Emirates cancellation fee was $889.00, but agent deducted an additional $166.00 plus $20.00 admin fee (total $1075.00).

Total cancellation charge $3505.00, including your agent charge - $816.00.

Emirates cancellation charge for Alisa ticket cancellation should be lower rather then higher -- her return ticket to London was economy. Emirates have rejected my complaint, and not responded to my last message,

Travel AGENT Problems -

Emirates refunded the first three tickets to Bayani Travels on December 5 2018, but I received $16,210 refund on January 21 2019 - (43 days later).
Emirates refunded Alisa's ticket to Bayani Travels on January 14, 2019, but I received the refund of $3,875.00 on February 4 2019 - (21 days later).

Bayani Air Travels credited the refund to my account after an unwarranted delay without explaining the reasons. Bayani Travels did not indicate that apart from Emirates cancellation fee, there would be an additional cancellation fee at the time of the booking or after the cancellation. Thus, the additional cancellation charges of $816.00 for the four tickets is wrong.

Saeed
Reply With Quote Share with Facebook


Reply

Tags
emirates, travel agent problem


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Customer Service Hidden Charges. David Hampton British Airways Complaints 0 May 8, 2016 6:21 AM
Reservations Charges,Charges,Charges from the Bankrobbers wmrobts American Airlines Complaints 0 Mar 23, 2016 8:06 PM
Customer Service AA charges for flight changes nac1965 American Airlines Complaints 0 Jan 4, 2015 9:00 PM
Suggestion New baggage charges FrankAZ American Airlines Complaints 6 Jul 16, 2009 7:49 PM
BMI - Baby charges Guapo_p Other Airline Complaints 2 Jun 3, 2008 10:28 PM


All times are GMT. The time now is 9:04 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.

counter free hit unique web
unique visitors