AAdvantage Complaints

Have you tried using your miles or elite status but encountered problems? Had any problems earning mileage?

Upgrade Processing

Thread Tools Display Modes
Old May 25, 2011, 2:35 PM
Skeeve Skeeve is offline
Join Date: May 2011
Posts: 1

Why does American Airlines flat out lie when publishing information that they will process upgrades ahead of time? Platinum members are supposed to be processed 72 hours ahead of the flight and Gold members processed 24 hours before...never happens. If AA wants info... I have 10 flights this year. Am waiting at the airport. Boarding scheduled in 10 minutes and the gate attendant is just smiling at people and has not processed the upgrades.
Reply With Quote Share with Facebook


Old May 26, 2011, 5:07 AM
Ombudsman Ombudsman is offline
Join Date: Feb 2011
Posts: 136

The upgrade windows published by the airline are the earliest an upgrade will clear. It doesn't mean that you will automatically get an upgrade at that time. Most airlines wait until just before boarding to fill the last few seats with upgrades if they are still open. I've even been upgraded after already taking my seat in coach. A free upgrade is a perk of being an elite but is never guaranteed.
Contributing editor to one of the largest travel blogs on the internet.
Reply With Quote Share with Facebook


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Hawaiian Airlines: Canceling upgrade behind our backs flyhi152 Other Airline Complaints 0 Feb 11, 2011 5:16 AM
They charge for miles after denying upgrade JimAck OnePass Complaints 0 Dec 2, 2010 8:51 PM
Check-in / Boarding British Airways - denied upgrade because of sexual preference YvonneEriksson British Airways Complaints 5 Nov 13, 2008 12:02 AM
Thai Airways - Free Upgrade taken away, plus taxed for the privilege. Steve Other Airline Complaints 0 Jun 18, 2008 9:54 AM

All times are GMT. The time now is 12:13 PM.

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.

counter free hit unique web
unique visitors