Reply
COMPLAINT: Swiss Air/Lufthansa baggage disaster

 
Thread Tools Display Modes
  #1  
Old Feb 5, 2008, 3:24 PM
JTHORNTON JTHORNTON is offline
 
Join Date: Feb 2008
Posts: 1

Since the start of the festive season I have flown on Swiss and Lufthansa twice to South Africa and Dublin and back. On the first trip (16 Dec), my bag did not arrive and it is now the 5 Feb and Lufthansa has proved to be the most difficult company to deal with. Their call center is completely useless and no one ever anwsers a phone.

On the 9 Jan I left for SA again and this time, they broke a golf club. Then turned around and made it my issue, because it was a signal club.

On the 5 Feb we returned from SA to Dublin and not one of my 5 bags arrived in Dublin.

This organization is completely useless and this will be the last time I travel with them.

Does anyone esle have this experience with the baggage and baggage handling facilities?
Reply With Quote Share with Facebook




Replies:

  #2  
Old Dec 21, 2008, 3:04 PM
Emma Li Emma Li is offline
 
Join Date: Dec 2008
Posts: 1

I had some terrible experience with my luggage with Swiss Air as well. on the outbound, my luggage was delayed for a day (which would be tolerable) but on my return journey, two pieces got delayed -- one was found the next day but the second one, guess how long I had to wait? -- 45 days! when it finally arrived, I've lost a pair of new jeans, new trainers as well as all the food elements. No explanation was given on why it had been delayed so seriously. I'm going through a claim process but things do not look promissing. wondering what did you manage to achieve after your delayed/missing luggage so I'll learn how to proceed further.

Cheers
Reply With Quote Share with Facebook

Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 10:52 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2018, vBulletin Solutions, Inc.
BallisticTshirts.com

counter free hit unique web
unique visitors