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Old Jan 13, 2025, 7:16 PM
eduardo.eds eduardo.eds is offline
 
Join Date: Jan 2025
Posts: 1
Exclamation EasyJet - Complaint Regarding Missed Flight EJU7646 Due to Poor Communication

On January 19th, my 11-year-old son and I missed flight EJU7646 due to a communication failure by EasyJet. I received an email informing me of a flight delay, which was also confirmed on Google Flights. However, the schedule was later reverted to the original time without any email notification.

I was at the airport more than three hours before the flight, but it only appeared on the screen at its original time, making it impossible for us to reach the gate on time.

This situation caused additional expenses, including the purchase of bus tickets for an overnight journey, totaling 100.97 EUR (receipts available if needed). We also endured emotional distress, especially given that I was traveling with a child. The communication from EasyJet regarding this flight was inadequate and unprofessional.

I request a minimum reimbursement for my flight with EasyJet.

Kind regards,

Sousa, Eduardo.
Attached Images
File Type: jpg Flight delay.jpg (157 Bytes, 2 views)
File Type: jpg e-mail recebido de atraso.jpg (157 Bytes, 2 views)
Attached Files
File Type: pdf BoardingPass.pdf (409.0 KB, 0 views)
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