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Customer Service
COMPLAINT: Missed Connection and RUDE Employee Flight 1691

 
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Old Aug 3, 2017, 5:00 PM
donrid donrid is offline
 
Join Date: Aug 2017
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Our flight from San Diego was late (not due to weather) which caused us to miss our connection in Dallas. When our plane landed in Dallas, we indicated to several employees that we only had 10 minutes to try to make it to a different terminal/gate, but received no assistance other than a finger pointing in the general direction. We are elderly and cannot run all the way through an airport. When we arrived at the gate, the doors had closed. My wife asked if the plane had left and the employee ignored her. I then placed our boarding pass on the counter and she yelled loudly "DON'T THROW THAT TICKET AT ME!!" She then sent us to the wrong location for customer service, which we had to find on our own. The next flight was not until the next day. I rely on a cpap machine at night due to medical conditions and it was in our checked luggage along with my blood pressure meds. The customer service woman said the delayed flight was not their fault, they could not retrieve my luggage, and we were basically on our own until the next flight at 1pm the next day. We had to pay for the hotel ourselves, lost a day of our life, and had to do without necessary medical items that night. I WILL NEVER FLY AMERICAN AGAIN!
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