COMPLAINT: Malaysia Airlines Cancelled Flight But Won't Refund

Thread Tools Display Modes
Old Jun 24, 2015, 11:16 PM
aurora aurora is offline
Join Date: Jun 2015
Posts: 1

In April 2015, I booked a flight to travel from Perth to Kathmandu, transiting in Kuala Lumpur. On 23 Jun, I received an email informing me that the 27 Sep Perth-Kuala Lumpur flight has been cancelled. The later flight that they have transferred me to is not suitable as I will arrive in Kathmandu a day later than I intended. I telephoned their call centre (+603 7843-3000). They initially said that I should book with another airline and they will provide a refund. After the phone call, I booked with another airline. I then called the call centre again to request the refund and was told that the so-called "refund" is effectively a credit note (a “MCO”, as they called it), for me to use on another Malaysian Airlines flight in the next 3 months. This is of no use to me as I have no intension of flying Malaysian Airlines again in that period. If the airline management is reading this, my booking reference is W25G8. There is a reason why Malaysia Airlines was in financial troubles even before the twin disaster of MH370 and MH17. They have no idea how to treat their customer reasonably. DO NOT BOOK WITH MALAYSIA AIRLINES!!!!
Reply With Quote Share with Facebook


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Customer Service Missing Refund for Cancelled Flight chien Etihad Airways Complaints 0 Feb 6, 2012 4:08 AM
Continental Flight upgrade cancelled at last minute - no refund yet Webster General Discussion 1 Jun 14, 2011 9:46 PM
Canceled / Delayed / Overbooked Flight Cancelled - No Refund for 20 weeks Shirish Patel Flights Canceled / Delayed / Overbooked 5 May 25, 2011 1:33 AM
AirOne - cancelled flight and will not refund $ italytravel Other Airline Complaints 13 Aug 3, 2009 10:39 PM
Viva Aerobus Mexican Airline- They Cancelled flight/ No refund mcangas Other Airline Complaints 0 Aug 21, 2008 8:42 PM

All times are GMT. The time now is 4:45 PM.

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.

counter free hit unique web
unique visitors