Old Jul 26, 2009, 12:29 AM
pamella01 pamella01 is offline
Join Date: Jul 2009
Posts: 2
Default Resevation/Ticketing

I booked a flight with American Airline from BWI to Jamaica during the month of May. My grandmother passed away and had to go for her funeral. I called the reservation department because I had to change my flight from one location to another (from Kingston to Montego Bay) I agreed to the change fee charges and was told there would be an additional charge for the flight to Montego Bay. I was told it would be an additional $147 however I got back home after the most depressing time of my life to find out I was charged more than what was quoted. I have been in contact with the customer relations department and I was told "sorry for any miscommunication. While we regret your continued dissatisfaction with our response, we believe it is reasonable and appropriate based on the available fares at the time of your itinerary change." I spent almost $900 for a flight to JA not to mention the hardship I have already went through to bury my grandmother. For me to pay the price for American Airline representative not communicating the price correctly. I feel this is very unfair on my part; I frequently travel and American Airline has always been my preference if available but after this incident I am sorry to say I will avoid traveling with this airline as well as discouraging others to do so.
Old May 25, 2011, 12:28 AM
nn2195 nn2195 is offline
Join Date: May 2011
Posts: 1
Angry Refuse to assign you a seat - but charge you for a ticket

My husband & I booked booked LGA-MIA-LGA tickets about a month ago. We both paid the price as quoted on the AA site. No miles or coupons applied.

Due to work my husband had to change his flights and as a result he canceled his LGA-MIA leg of the flight. We did not even bother asking for a refund. He is a millage member while I am not. Since we were not flying together, AA wiped out my seat assignments.

I promptly called AA reservations. I was told that there is nothing they an do since all the seats are blocked. I was persistent and asked for a supervisor. The supervisor must have noticed that I was flying with a gold millage member on the return flight. So they assigned me a seat for that flight, but refused to assign me a seat for the outbound flight.

I asked why my outbound seat was wiped out and he said that someone had done it and he did not know who. Any further questions I was to contact customer service, although there was no number for customer service - only email. Basically a dead end. I refused to let this go and he told me that there was a fax number. He then put me on hold for 15mins while he went to find the customer service fax #. it was clear that he did not want to help me and was now keeping me on hold to harass me. When I asked about online check in he said he did not know about that and transferred me to AA's IT dept.

At the end of a 50min call I was talking with a confused IT personal.

What bothers me the most is that since there are limited seats on a plane, if an airline sells me a ticket they have to assign me a seat. maybe a middle seat, but a seat none the less.
Old Jun 30, 2011, 6:17 AM
mas24546 mas24546 is offline
Join Date: Jun 2011
Location: Wattala, Western
Posts: 3


Both posts are seems really sad. The airline should more careful of handling he customers..

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