Prev Previous Post   Next Post Next
Old Feb 27, 2023, 11:12 AM
Paul G Paul G is offline
Join Date: Feb 2023
Posts: 1
Angry Unresolved Booking Complaint

27th Feb 2023
Utterly disgraceful treatment.
We booked return flights from Melbourne to London (Gatwick) in Sept 2022.
On receiving our itinerary, we noticed that the rail link from Heathrow to Gatwick was incorrect and would not work. I asked if we could have the rail link deleted from the trip and were assured that we could, and still preserve our extra leg room seats. Etihad also confirmed that it was at no cost. On checking our seats with the new booking, I was told that we had not paid for our original seats and that it would cost nearly AU$1700 to recover them. I insisted that the booking was paid for and confirmed.
I emailed the booking confirmation and ticket reciepts to them.
After 4 more phone calls and three emails, and having been accused of lying to them several times, I did a dummy booking for the original trip, taking screen shots as I went to demonstrate that our booking was correct and that they were giving me misinformation.
I am still waiting for their promised call-back.
I am now up to my 12th call, and still can’t get to speak to a manager or get a resolution.
All I want is for Etihad to honour its original contract.

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Baggage Problems 4 months on and still unresolved!! Naomi Iberia Complaints 0 Apr 19, 2018 4:47 PM
Baggage Problems Issue unresolved lekker Etihad Airways Complaints 0 Mar 24, 2017 8:16 AM
Customer Service Malindo air : Bad customer experience: Luggage broken & unresolved since july 2016 ajoebonnie88 Other Airline Complaints 0 Nov 9, 2016 4:32 PM
Unresolved issue? Start a PublikDemand. CourtneyPowell General Discussion 0 Feb 2, 2012 5:44 PM
Reservations Employee Error Unresolved dallashenry American Airlines Complaints 2 Feb 26, 2009 2:28 PM

All times are GMT. The time now is 11:29 AM.


About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.



Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2006 - 2023