Other Airline Complaints If we receive 10 complaints about an airline, we will create a specific section for it above.

Reply
Tools...
 
Thread Tools Display Modes
  #1  
Old May 25, 2017, 11:54 AM
EShannon EShannon is offline
 
Join Date: May 2017
Posts: 3
Default Norwegian denied boarding to disabled person with service dog

Norwegian denied boarding due to a service dog belonging to a disabled person, after previously accepting all documentation. Norwegian is an International carrier who flies from major US airports without it´s staff knowing the new documentation required by TSA. Adding insult to injury, my brother was denied boarding on Norwegian after their customer service assured me they had spoken with the authorities at LAX and he would be boarded.

Incompetent customer service have decided to investigate the reports rather than re-book my brother who was mistreated and verbally insulted twice. They are so incompetent they cannot solve their own problem
  #2  
Old May 25, 2017, 12:08 PM
EShannon EShannon is offline
 
Join Date: May 2017
Posts: 3
Default Do not fly norwegian

Norwegian customer representatives are incompetent and do not know what they are doing. They mistreat and insult disabled persons and deny boarding of service dogs due their failure to keep current with international laws. They are incapable to solve problems due to their internal bureaucracy. [CODE]Norwegian should not be in the international market.
Code:
poor customer service
Reply

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Check-in / Boarding BA denied boarding to disabled passenger Ian Benfield British Airways Complaints 2 Oct 4, 2015 8:21 AM
Check-in / Boarding denied boarding adelpj Etihad Airways Complaints 2 Dec 8, 2014 10:40 PM
Check-in / Boarding BA denied boarding sgp2011 British Airways Complaints 4 Mar 11, 2014 5:59 AM
Check-in / Boarding Wrong Person's Boarding Pass haphap Check-in / Boarding 3 Sep 12, 2013 11:06 AM
Check-in / Boarding Bad customer service at Heathrow / denied boarding rejilx Air Canada Complaints 24 Sep 13, 2009 2:55 PM


All times are GMT. The time now is 2:43 AM.

 

About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.

 

Advertising

Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2006 - 2023