Old Dec 17, 2022, 3:52 PM
lali000 lali000 is offline
Join Date: Dec 2022
Posts: 1
Angry Frequent schedule changes

I have never seen such frequent schedule changes on any other airline in my life. Since I made the booking 2 months ago, I have received at least 10 notifications of schedule changes. The latest is a 2.5 hour additional delay on the MUM to CCU leg. After traveling for 20+ hours, they expect passengers to wait for several more hours? Indigo still has the 7:40 AM flight. Why have we been bumped from that flight to the 9:55 AM? We want to stay on the flight that I had booked originally. They cannot just change flights and need to provide compensation if they are doing so. I paid for a specific itinerary.

Their service needs a lot of improvement. The reps on the phone have difficulty understanding customer requests and responding appropriately. They really need training. Also, the web site is so slow.
bumping off flight, delay, schedule changes

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