Thread Tools Display Modes
Old Mar 17, 2011, 5:47 PM
HSitto HSitto is offline
Join Date: Mar 2011
Posts: 2
Default Spirit Airlines should not be trusted when it counts.

For several months we have been planning for a family vacation with our friends and their kids, a total of four adults and 6 young children. We decided on a cruise and the flight with Spirit. As we reach near the date of our vacation, Spirit decides to reschedule our flight by about 2-1/2 hours which will not give us enough time to reach our ship before departure. We called Spirit and they had absolutely no explanation how they could do this to ten of their passengers, and most likely many more from that flight. They offered to put us on a later flight which is obviously stupid. They also offered to put us on a flight the morning prior, but with four working adults, that wasn’t going to work. We trusted Spirit to make this a trouble free vacation that we so desperately needed, not a chance will we trust Spirit.
Now we are scrambling to find a flight on another airline, God knows when our refund will actually post on our credit card, it has been a week.

One last thing, if my friend did not catch the email he received that looks like a spam we would have been very early for our flight and for sure missed cruise ship.
Old Mar 17, 2011, 9:20 PM
wanderer wanderer is offline
Join Date: Mar 2011
Posts: 13
Default Airline employee

This is why you should always fly in a day or two before a cruise. If it hadn't been a skedule change it could have been a mechanical issue or a weather delay on the day of departure. Always give yourself more time than you think you'll need.

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Reservations Spirit Airlines ebnnj2004 Spirit Airlines Complaints 5 May 29, 2012 4:36 PM
Check-in / Boarding Spirit Airlines jackie101 Spirit Airlines Complaints 2 Sep 28, 2008 4:45 PM
Baggage Problems Spirit Airlines Leftbehind Spirit Airlines Complaints 3 Jul 29, 2008 12:18 PM
Customer Service Spirit Airlines ivan Spirit Airlines Complaints 0 Nov 20, 2007 1:38 AM

All times are GMT. The time now is 4:59 PM.


About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.



Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2006 - 2023