Reply
Reservations
COMPLAINT: Online Booking Error

 
Thread Tools Display Modes
  #1  
Old Apr 16, 2017, 2:43 PM
Flora Somogyi Flora Somogyi is offline
 
Join Date: Apr 2017
Posts: 1

I've purchased a ticket from Turkish Airlines on the 7th of April - but something happened in their system, and I got something else than I bought.

In Turkish Airlines’ online system, I choose two return tickets from London to Bishkek. It departed London on the 28th of May, 17:00, and arrived to Bishkek at 8:45 (29th of May). Instead, after booking, I got a ticket that departs London on the 27th of May, 11:00. This is not what I choose in the online menu, and I checked numerous times the dates and the flights. I also read it out loud as I was in a Skype call with my boyfriend.
Also, I purchased the ticket for two people: myself and my boyfriend. His name is Benedek Paskuj. I did check the name for typos and everything - I wrote it down correctly. But after I purchased the ticket, I got a ticket for myself, and someone called Feg Gerreheh. This is absolutely not what I wrote - I have never ever heard this name or knew anyone with this name. Also, this is not a small typo that could have been my mistake - this is a entirely different name from my boyfriend’s name.
In addition, again, I've checked numerous times the price of the tickets - it was 628,20 GBP. I filled out everything concerning my bank card, accepted everything, and clicked 'BUY'. After I've done all this, the ticket says that the cost was 711,6 GBP. Again, this is not what I've purchased!
I think all of these clearly show that there was something wrong with Turkish Airlines’ webpage or system.

I instantly contacted customer support, and filled out an official complaint. Next day, I got the first reply which stated that they could not do anything about this, the only thing that they could offer is to buy a ticket which is more expensive that the one I payed for (which was already more expensive than the one I wanted!), and then they will reimburse me for the previous one.

Again, I called the customer support, and the tone of the woman who spoke to me was absolutely outrageous - she was extremely rude and condescending, and she treated me as I was an idiot and a liar.

Since then, I escalated this further with Turkish Airlines, waited 7 days for their official response that I got a few hours ago and which stated the same - no problem with the webpage, period. As I’m sure that this is not true, so now I’ll try alternative ways to raise and find a solution to my problem.
Reply With Quote Share with Facebook


Reply

Tags
customer support, error, online booking


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Reservations Emirates - Booking error PA71 Emirates Complaints 6 Feb 29, 2012 8:30 AM
Reservations Online reservation error - called within 5 minutes veteranUSAF United Airlines Complaints 0 Jul 8, 2011 3:24 PM
KLM vouchers cannot be used when booking online Stecasa KLM Complaints 1 Mar 3, 2011 5:45 AM


All times are GMT. The time now is 9:12 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2017, vBulletin Solutions, Inc.

counter free hit unique web
unique visitors