[Carmel07]

Flight canceled (CX0600) from Phnom Phen to Hong Kong on Friday, 7th April 2023. The rescheduling options given are inconvenient and do not suit my schedule, as I am flying in from another country in order to take this flight to San Francisco. The flight that they offered me is at 8 hours before the originally scheduled flight.

I tried to use their whatsapp customer service, but no one is responding. I tried using messenger on their facebook page. I also used the complaints option on their website. No one has made contact with me. It is a lot of money and I need to rebook another flight with another airline with a flight at the required time. I just need them to answer their phones, emails or get a hold of a person instead of a robot that seems to have crashed.

I either need another flight to get me to Hong Kong in time for my connection from Hong Kong to San Francisco or I need a refund.

Please help!