#1  
Old Apr 20, 2013, 7:44 AM
pwarrington pwarrington is offline
 
Join Date: Apr 2013
Posts: 3
Default Air France /KLM

As a flying blue member why is it that klm and air france treat the members so badly, is it because they are not English and do not know the saying that the customer is always right, or is it because they just do not give a rats after thay have overcharged you for the most uncomfortable seat in exsistance. I say use another airline
  #2  
Old Apr 20, 2013, 7:44 PM
lostinlondon lostinlondon is offline
 
Join Date: Jul 2011
Posts: 31
Default

If you are implying that only English businesses are capable of offering good customer service, you ought to travel abroad more often...
  #3  
Old Apr 20, 2013, 9:18 PM
pwarrington pwarrington is offline
 
Join Date: Apr 2013
Posts: 3
Default air france KLM

Maybe what I meant to say was they are not showing any customer service ethics and maybe its in their culture, sorry about that.

Ive actually been flying with KLM for some 20 years, about twelve years ago Airfrance took over, the airmiles awarded have gone down and prices increased.

At the ten year point of being Platinium I needed two more flights to be platinium for life, but my father died and I had to fly home at short notice so I used my award miles. Guess what well those flights didnt count and now Im gold.

I complained of course but hey they are french. Well that says it all.

By the way I do actually get out and about with other airlines its just this crowd have a manopoly on the airport where I live.

Have a good day
  #4  
Old Apr 23, 2013, 7:14 AM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197
Default

pwarrington has not made any friends yet

This from your profile, and with your attitude you never will. Wtf has nationality got to do with this complaint?

You don't like the FF programme since Air France took over...fine, make your complaint about that.

After it is pointed out that nationality has nothing to do with the substance, youi follow up with another post which is gratuitously racist.

These complaints say more about you than they do about AirFrance/KLM.
  #5  
Old Apr 28, 2013, 6:09 AM
pwarrington pwarrington is offline
 
Join Date: Apr 2013
Posts: 3
Default follow on

Sorry about my previous reply, but I still do not beleive KLM/airfrance understand how to deal with complaints.

I also think that their mentality to keep customers happy is non existant, especially frequet flyers like myself.

I frequently fly from the UK to Amsterdam, then on to Singapore or Manila where I change airlines and fly on to Papua New Guinea for a 6 to 12 week period for work.

The difference between these two airlines is huge, as customer care with the follow on airline, is actually is non exsistant and you know what you are getting, ie no extras and an uncomfortable seat.

Back to my point Klm /airfrance pretend to listen and do not take into mind their customers opinions.
  #6  
Old Apr 29, 2013, 9:24 AM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197
Default

Perfectly valid observations and complaints about Air France. It is a shame you used sweeping racist comments in your prior complaints in order to try and the point across.
Reply

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Suggestion Air France - avoid!!!! deig Air France Complaints 0 Oct 23, 2012 3:07 PM
Canceled / Delayed / Overbooked Air France - three strikes and you're out (Air France Flight 3648) dhenderson116 Air France Complaints 6 Sep 26, 2012 12:37 AM
Frequent Flyer Program Air France Mileage Rip Off gurrelund Air France Complaints 1 Apr 22, 2010 12:49 PM
Customer Service Air France - Air France and PARIS/CDG - a deadly combination NiranjanRajaghatta Air France Complaints 3 May 15, 2009 6:35 AM
Canceled / Delayed / Overbooked Air France JORGE WIESELBERG Air France Complaints 3 Jan 2, 2009 2:06 AM


All times are GMT. The time now is 7:16 PM.

 

About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.

 

Advertising

Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2006 - 2023