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Cancelled itinerary, poor customer service
On4/18, I tried to obtain seats for my return flight on British Airways code share with American Airlines. A message came up to contact American Airlines.I contacted them and they told me my return itinerary did not exist.I was told there was a 45 minute delay in the outbound flight from Lax to LHR and because of that my return flight was cancelled. My granddaughter was flying also and she was not cancelled. Our tickets had been cross referenced. I than was told that I did notngo to Europe. I responded that I was in Milan Italy. I than was told, I got off the plane and flew another airline to Europe.I told them this was untrue and I flew the connecting flight from LHR to CDG and that flight was Okay. After 57 minutes on my cellphone, which they told me to stay on the line, I was told that I was booked on the original flights I had to LAX. However they could not give me a seat. I was to try later. At that time I did but I was not allowed to get seats. I tried calling but after 10 minutes on hold I gave up.
Upon returning, I sent letters to American airlines, asking why my itinerary was cancelled and why the agent falsely accused me of the above mentioned items. They never answered my questions, only they were sorry I did not get a good seat. I mentioned the 70 dollar phone bill asking for a reimbursement. There answer was we don't reimburse when people are trying to find out about their flights. Since I was told to call, I could not do anything else. If I had waited I probably would not have gotten on the flight fromLHR to LAX as it was booked. Very poor customer service for American Airlines. |
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Cancelled flights, Pilot absend, bad food for a price...what else is left?
Flights from SEATTLE to Chicago (#572 May4th - #1377 May6th)
AA cancelled ^ AM flight 572 and I was told previous Chicago bound flight at midnight was also cancelled. They put me in the afternoon 3:45 flight which finally took off after 5 PM. At the same time United, US Air etc were flying to Chicago while AA was giving us this excuse of bad weather in Chicago. For 3:45 PM flight they told us they can not take off because a storm is developing in Chicago while other airlines were leaving for the same destination. Coming back again 8:45 PM flight on may 6th was 2 hours late because their pilot was in Boston, waiting for a flight to Chicago!!! Why we do not have any control on these Airlines? Millions of very valuable hours are wasted. I missed a whole day of my conference. And in the name of bad weather (including minor showers and drizzles) they can get away with anything. The $10 sandwich I got from AA was so soggy and cold I could not swallow it. |
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