#1  
Old Apr 10, 2008, 4:34 PM
dunigan dunigan is offline
 
Join Date: Apr 2008
Posts: 1
Arrow contacting american airlines

I am trying to contact american airlines for two days to get a refund due to emergency surgery and no one will answer the phones. with the problems they are having right now they should have a hand full of employees taking other calls from customers.
  #2  
Old May 20, 2008, 11:47 PM
Carolyn49MD Carolyn49MD is offline
 
Join Date: May 2008
Posts: 2
Default

Good luck they suck !
  #3  
Old May 21, 2008, 10:11 PM
narverud narverud is offline
 
Join Date: May 2008
Posts: 3
Default Direct email contacts for American Airlines

retracted per request

Last edited by narverud; May 23, 2008 at 12:51 AM. Reason: upon advisement
  #4  
Old May 22, 2008, 11:50 PM
David Otto David Otto is offline
 
Join Date: May 2008
Posts: 2
Default

best info ever. been trying for weeks to get service from AA and nothing. Been filling out forms faxing complaints and nothing. Emailed everyone on this list and had a voucher with 24 hours. BEST EVER
  #5  
Old May 23, 2008, 12:09 AM
tonic123 tonic123 is offline
 
Join Date: May 2008
Posts: 4
Default

David,
Probably, u'll get the weirdest reply or u will get an automative return resposne. Expect the unexpected....or rather...dont expect anything
Goodluck mate
  #6  
Old Jun 12, 2008, 5:32 AM
complaintventures complaintventures is offline
 
Join Date: May 2008
Posts: 4
Default

Honestly, the only way to get your money back is to write a complaint letter, go around their customer service department and write directly to a senior executive. Here are three tips that have helped us ensure that our letters got taken serious.

1. Address it – by name and title -- to the company’s top official. SOMEBODY (an assistant) will read it. If your complain has merit, it will usually be acted on. (This assumes the company cares; some companies don’t.)

2. Type it neatly. No handwritten letters. No e-mails.

3. Establish that you have a relationship with the company in the first sentence or two… and that the company “let you down.”
  #7  
Old Jun 12, 2008, 4:14 PM
AA_Robbed_Me AA_Robbed_Me is offline
 
Join Date: Jun 2008
Posts: 2
Default

My name says it all.
  #8  
Old Sep 15, 2008, 3:20 AM
airhead airhead is offline
Former Airline Employee (NOT OFFICIAL REP)
 
Join Date: Sep 2008
Posts: 228
Default Contact info

The best way to get a refund is to email or mail the ticket information to AA headquarters along with information about the surgery. It may take a few weeks but if the claim is legitimate, many people lie about circumstances, you should receive a refund, unless you have a nonrefundable ticket. I am not aware of a phone number that waits for passengers to call to ask for refunds. Here is a link

www.aa.com/customerrelations

I hope that helps.
Reply

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Reservations DO NOT USE AMERICAN AIRLINES!!!! Carrie27 American Airlines Complaints 8 Dec 22, 2008 10:31 PM
Customer Service American Airlines, a gross INCONVENIENCE MissyB American Airlines Complaints 4 Apr 15, 2008 5:54 PM
Canceled / Delayed / Overbooked American Airlines stole our honeymoon! SRisser American Airlines Complaints 0 Sep 26, 2007 2:13 PM
Customer Service No more American Airlines, thank you... dulyon American Airlines Complaints 0 Dec 24, 2006 11:14 PM


All times are GMT. The time now is 9:29 AM.

 

About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.

 

Advertising

Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2020