#1  
Old Mar 16, 2007, 1:36 AM
jschamber jschamber is offline
 
Join Date: Mar 2007
Posts: 1
Default Flight Cancellation Problems

Ive been a loyal Delta frequent flyer all my life. However, after my latest Delta experience I will think twice before using the airline again.

I planned a trip to New York on New Years, but it was cut short due to the Delta pilot problem... I was forced to change my New Years Eve plans because my original outgoing flight was cancelled. This was not weather related, I was told it was strictly due to the Pilot Problem. In order to re-book the flight I sat on hold waiting two hours for a Delta rep to answer the phone, this was a complete waste of my vacation time. My original flight home would have taken four hours. The flight I was re-booked on required me to leave early and it took almost ten hours including several long and boring layovers. When I arrived at the airport I was greeted by rude Delta reps at the counter who had no regard for the inconvenience I was being put through. Instead they took on the attitude as if they were doing me a favor to cut my trip short, at the same time they were bad mouthing the company for the current mess. I hope this problem gets resolved quickly. I always had high regards for Delta, but this latest trip was a nightmare.. and Ive only begun to describe the problems... it would take pages and pages to go through everything.
  #2  
Old Apr 10, 2007, 1:26 AM
dragonfire7.delta.com dragonfire7.delta.com is offline
Delta Air Lines Employee (NOT OFFICIAL REP)
 
Join Date: Apr 2007
Posts: 9
Default

i can only hope that since you have been a loyal delta customer all your life, you give them another chance to do it right. hope your next trip is better
  #3  
Old Apr 10, 2007, 2:55 AM
kdmd kdmd is offline
 
Join Date: Apr 2007
Posts: 4
Default

sorry your experience was so bad! I've had good experiences with them. Those employees are to be commended for what they have gone through! give them another chance and let us know how it went!
  #4  
Old May 5, 2007, 1:28 AM
thompki thompki is offline
 
Join Date: May 2007
Location: Rochester, NY
Posts: 2
Default I understand...it happened to us

Similar situation happened recently to us! Flight cancelled, no assistance or compensation for it. It is not right in this industry to be so unaccomodating.
  #5  
Old Jun 16, 2007, 1:11 PM
resp513 resp513 is offline
 
Join Date: Jun 2007
Posts: 1
Default Cancel or delayed

This is the forth week in a row, Delta (Atlantic Southeast) has either cancelled or delayed my flight 2 + hrs. Maybe Delta and Atlanta should get out of the airline business...Life would be MUCH BETTER!
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