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Baggage Problems
COMPLAINT: Suitcase broken on flight

 
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Old Jul 1, 2013, 1:09 AM
paulb paulb is offline
 
Join Date: Jul 2012
Posts: 2

I landed in Brisbane to find my case had lost one of it's wheels after being unloaded form the plane. Unfortunately i didnt realise until I got to my address, after 2 hours of phone calls I can make a claim but this involves me sourcing a reapir agent whilst on holiday, All claims go through Abu Dhabi, as I live in Dubai it doesnt make sense to tey and claim whilst I am half way round the world. Surely they should have someone who can make decisions at the destinations they fly to.

Not happy.
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Old Jul 1, 2013, 8:35 AM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197

Most airlines will not cover this type of claim. If they are willing to pay you are lucky.
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