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Canceled / Delayed / Overbooked
COMPLAINT: Cannot get a refund

 
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Old Feb 24, 2016, 11:23 PM
ksma24 ksma24 is offline
 
Join Date: Feb 2016
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I have been attempting to get a refund for 6 months with British Air with no success. I have filed a BBB complaint and a complaint with the New York Attorney General but have not been refunded the money lawfully owed to me by BA.

I purchased 4 first class tickets from Chicago to San Diego. Through no fault of our own our plane was delayed and we were downgraded to economy. I have simply been trying to obtain the difference in the ticket fare since August when we flew. British Airways has assigned multiple case numbers and has sent me correspondence asking for my boarding passes. I have sent them my boarding passes but they still (6 months later) have not refunded me the difference in fare.

Recently I have sent correspondence to the British Air CEO and others in the company in hopes of getting some resolve. I am considering a small claims action with our local jurisdiction if I don't hear back in the next couple of weeks.
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Old Mar 5, 2016, 5:06 PM
gopi gopi is offline
 
Join Date: Mar 2016
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I travelled on BA in June 2014. I paid ~US$2400 for the flight. Horrible experience. I have to sleep on the floor in airport, because they did not make any hotel arrangements as the flight is delayed by 7 hours. My bags came after 3 days of my arrival torn into pieces. Lost items from bags.

BA customer service is horrible. I am writing to them since June 2014. No proper response. In June 2015 I filed a case in small claims court. BA customer service is so arrogant that they did not respond properly to the court also. Hearing is scheduled this month. I have to see what the Judgment would be.
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