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Old Dec 15, 2014, 7:56 PM
feneglha feneglha is offline
Join Date: Dec 2014
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Default Mother and Baby Girl in First Clas Told Seat Belt "Will Cut Baby in Half"

I treated my wife and our infant daughter (11 weeks old) to her first Thanksgiving in 11 years by flying from London to Chicago. I used Avios air miles and put Jenn and Aurelia in First Class with British Airlines and for the return flight, we were on American Airlines (sold as BA to us) as they are code share/One World Alliance partners. On return flight with American Airlines, Jenn (having only flown with Aurelia once before on the first leg of this journey had been supplied with a safety belt by BA) asked for the baby seat belt attachment and the First Class cabin attendant responded they didn't have them and even if they did it "will slice your baby in half!" After that graphic and shocking comment, needless to say Jenn was shaking and in tears. I learned of all of this at the end of the flight and confronted the head stewardess from AA with my complaint, but she dismissed it. Upon getting home we complained directly to BA and after delays and 2 weeks of no response, BA's response was that they are not responsible for what American Airlines (their partner) did and we should contact American Airlines, but they only gave us Americans website as a contact. What do they expect American Airlines to do for us, we bought the ticket from British Airlines and have our account with British Airlines? We are not sure what else to do and feel our concern is not being taken seriously. We have never done this before, but we need to get attention so this graphic and rude behaviour that proved emotionally distressing. The lack of responsibility for flights sold under their BA brand by British Airways is shocking, especially for a luxury product such as First Class where we used a large number of our limited miles to give Jenn and Aurelia a special first trip back to America and instead have a distressing and stressful experience that is completely unprofessional and certainly not the top class service you would expect.

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