#1  
Old Jul 2, 2008, 4:25 PM
Mike777 Mike777 is offline
 
Join Date: Jul 2008
Posts: 1
Default Orbitz & Qatar Airways

I want to express my extreme displeasure how I was treated by Qatar Airways and the travel agency Orbitz! On 5 Dec 07 I was late because the chartered bus I was on got bogged down in traffic going to London Heathrow Airport. I understood I was late and checked the terms and conditions of my ticket and I was suppose to pay $100-$200 as a fee for changing the departure. I was told by the lady at the counter that Qatar Airways could not help me out and to contact Orbitz. I called Orbitz and they bounced me back to Qatar Airways. Back and forth so finally I called my wife and bought another ticket because I was not being helped out. After arriving at my desination I tried to get a refund and Orbitz and Qatar Airways still gave no help. After 4 months of calling Orbitz and Qatar Airways and spending honestly no kidding over $100 in phone charges I finally was able to get some help. I had to make at least 50 phone calls becuase of their incompetency.They promised to refund my ticket but sure enough I had to call back 3-4 times and they dropped the ball again. Finally, today I received the refund after 6 months of hassles and phone calls. What a headache!!! I was treated very unprofessionally by Qatar Airways and Orbitz after explaining to them numerous times on the telephone that because of the chartered bus I was late. They were complete idiots in telling me well if I was not late this would not have happen. I explained to them I had no control over the traffic or chartered bus. What really ticked me off here I am in London, England stuck at Heathrow Airport and I could get NO ZERO help from my ticket agent Orbitz or Qatar Airways. They were very rude and unprofessional and I will never fly Qatar Airways or use Orbitz Travel ever again!!!
  #2  
Old Jan 7, 2009, 6:11 PM
frequent-traveller frequent-traveller is offline
 
Join Date: Jan 2009
Posts: 1
Default

I have a very serious complaint about Qatar Airways. They lost my luggage and refused to pay me out. After lenghty battles, emails, phonecalls and visits to their offices, they did not even had the decency to settle my claim and paid absolutely no attention to my inquires.

Furthermore They book you on flights with stopovers of more than 6 hours in Doha and then refuse to accomodate you on earlier flights or to arrange hotel accomodation.

All that happens when you complain, is that they send you around in circles.

Does anybody know where one can complain? Is there an international body that control complaints like this?????

Qatar Airways is definately by far the worst when it comes to client services and follow up.
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