COMPLAINT: Qatar airways Passinger service

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Old Jul 19, 2012, 7:27 AM
hisham2010 hisham2010 is offline
Join Date: Oct 2010
Posts: 3

I'm a frequent flyer for Qatar airways since long time, Emirates, and
British airways but we had a bad experience on the 18th June 2012 from Doha
to Bahrain flight QR 158, ETKT 157-2311706785.

I'm traveling since 20 years, but this is the first time I had a flight
cancellation! Our flight QR 158 was at 19:25pm, when we arrived to the
check-in counter at 16:40pm, the QA staff informed us that our flight is
cancelled! And your flight will be at 21:30pm (QA 156)!

For Qatar airways or QA staff it is maybe easy to inform us on the spot
without considering the impact on us, since we are 7 passengers (2 Adults, 4
children, and 1 enfant)!!!. Without any earlier notification for the flight
cancellation? Which we can stayed at our Hotel to avoid the hassle & trouble
we went through that day!

I'm really disappointed with quality of service!

I think this will be my last flight with Qatar Airways because of this
experience and this is the only thing I can do from my side to feel that the
cost/compensate of my family tickets is not worth it.

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Old Aug 13, 2012, 5:41 AM
ccfccf ccfccf is offline
Join Date: Aug 2012
Posts: 6

I don't blame you Hisham. I flew with Qatar for the first time two months ago from Singapore to Paris and experienced terrible problems with them, especially with their lack of customer service and problematic on-line check-in system and the worst thing is that they were completely indifferent and did not even acknowledge any of the problems when I raised the issue with the Customer Relations Department.

I will never fly with them again and they have been added to our Company's black list.
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