COMPLAINT: Shocking service/ lost baggage/ missed connections

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Old Jun 27, 2011, 7:23 PM
kosterl kosterl is offline
Join Date: Jun 2011
Posts: 2

My daughter is currently on a school cultural tour to Europe. what was suppossed to be a trip of a life time is turning into our and her worst nightmare!
For NO apparent reason their flight leaving Johannesburg was delayed. this meant they missed their connecting flight to Greece. They were then put on a plane to Bulgaria and arrived in Athens 24hrs later!. In the process ALL their luggage has gone missing!.
They cannot be reached as their cell fone batteries have gone flat, they have missed aspects of their tour because they trying to locate their clothes!
NO ONE CARES !.I have spent a fortune trying to resolve the problem from Home. Air France is doing NOTHING to assist anyone. they are spending valuable Euros on necessesities!
Its disgusting how an entire tour group of CHILDREN is being treated .I will NEVER use this airline again
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Old Jun 30, 2011, 6:48 PM
jimworcs jimworcs is offline
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197

You can claim significant compensation for this. This link will give you goid guide on how to exercise your rights:

It is no help immediately...but might help you to feel some satisfaction that Air France will pay for it's incompetence.
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