Old May 19, 2014, 11:40 PM
BPerk BPerk is offline
Join Date: May 2014
Posts: 1
Thumbs down Virgin America: EPIC fail in disruptive passenger management

I generally choose Virgin for any long or late night flights. Historically they have been a reliably pleasant experience, but a recent flight has called into question whether or not I can continue to count on Virgin.

On a recent red eye flight from San Francisco to Orlando, I was very upset by the mismanagement by the flight attendant staff of a very drunk passenger. I was seated in an exit row (middle seat) with another guy (aisle seat), when this visibly drunk man gets up from his seat across the aisle, barges across the guy next to me and myself, and plops down in the window seat of our row. This is all happening after the cabin door has been closed. The guy reeks of alcohol, and he begins to spout off offensive racist and homophobic speech. He yells about how he needed to change seats because he doesn't trust "orientals" (he was previously seated next to an East Asian couple). He probes me and the guy next to me about our sex lives, several times telling us to make out in front of him. He grabs my inner thighs, he grabs my arms several more times, and he asks me to "squeeze his muscles." He tries at one point to commandeer my in-seat entertainment system, pushing buttons on my screen. When I try to get some sleep, he starts poking me to wake me up. Keep in mind this whole situation unfolded over the course of 4 hours. Any one incident was a few seconds long, I would loudly reprimand the guy, and he would curl back into his seat and pass, only to repeat the craziness again after 45 min or so,

What was most troubling about this wasn't just the drunk guy. I get that stuff like this happens. What was really infuriating was how the staff handled it, or rather didn't handle it. They clearly knew he was out of his mind drunk, and said as much to him at one point. They did nothing when he got up from his seat to barge over to my row. When one flight attendant was asking for a verbal consent to the rules of sitting in an exit row, she laughed at this drunk guy when the closest thing to a "yes" he could speak was a gargled "yahhhhhhhsssssss." At one point, the man was too drunk to run his credit card through the machine, I asked the flight attendant why she was getting him another drink and she turns to me and asks me to help him run his card to buy ANOTHER drink.

Difficult situations arise. I get that. But the Virgin staff on that plane definitely could have handled it much more professionally, and that's upsetting.
drunkpassenger, virgin, virginamerica

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Virgin America bodyforlife Virgin America Complaints 2 Jul 5, 2012 3:54 PM
Virgin America -- Horrible Customer Service james2418 Virgin America Complaints 1 Nov 10, 2011 11:18 AM
Virgin America lost my bag, then refuses my claim shatnerm Virgin America Complaints 0 Aug 28, 2011 11:29 PM
Virgin America - Gotcha Game jcranford Virgin America Complaints 5 Aug 8, 2009 2:12 AM
Virgin America: Unfriendly To Disabled Passengers pupypon Virgin America Complaints 0 Apr 1, 2008 1:29 AM

All times are GMT. The time now is 11:01 PM.


About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.



Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2020