COMPLAINT: Thai reservations the most inefficent

Thread Tools Display Modes
Old May 4, 2018, 1:07 PM
sumayya sumayya is offline
Join Date: May 2018
Posts: 1

I need to submit an official complaint over the frustrations I have faced today with Thai Airways and I swear never to fly it again.
I have bought 3 BUSINESS CLASS tickets online form the official websitE reference KKE6RC.
I suddenly faced an emergency situation and wanted to leave one day earlier- which means the 5th instead of the 6th. I called up Denpasar and Jakarta several times but no one answered and phone kept on ringing. I have full record of the calls I made on my phone.
Then I called Thai airways main office in Bangkok and was utterly shocked to hear the staff saying that since the flight starts from DPS I cannot ask them to do any changes even though the ticket was purchased onlien from your own official website!!!! Even a budget airline in India would be more efficient than Thai airways. They told me to email them urgently in Denpasar or Jakarta and I sent 4 urgent emails but never got a reply!
At that time the seats were available.
Finally after hours of trying I managed to get the Denpasar staff pick up the phone and then at that time they said there were no seats!!! I suffered immense fristraiton as I had to reach Bangkok by anyway. I then tried checking again online and found the seats were now showing available. I decided to buy 3 new tickets just to travel by anyway and then ask for refund of the original ones. Again it did not allow me to pay on line and after I entered my card detaisl it went back to the booking page and gave me the option to pay at the thai airways office. I confirmed the booking - WRJHAR and decided to go to the airport to pay tomorrow. Now to my shock I called up Thai in Bangkok and was told it is not possible to buy at the airport nor would the city office be open tomorrow as it was a weekend!!!!! I have lost my health and my blood pressure has been damaged with the stress I faced . I have had to buy tickets from other airlines just in order to reach my destination tomorrow. I need to cancel my previous tickets and get a full refund without any cancellation fees for the stress and inconvenience I have faced.
Reply With Quote Share with Facebook


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Reservations Online Reservations not possible. Upset w/reservations American Airlines Complaints 2 Nov 5, 2013 3:05 AM
Reservations Reservations cancelled without notice melocactus Delta Air Lines Complaints 2 Nov 4, 2011 7:39 PM
Reservations Reservations for Unaccompanied Minors HC777 Delta Air Lines Complaints 3 Nov 4, 2011 7:35 PM
Suggestion Allow Pet Reservations to be made together with Passenger's snpduncan American Airlines Complaints 1 Nov 14, 2007 5:58 AM

All times are GMT. The time now is 11:23 PM.

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2020, vBulletin Solutions, Inc.

counter free hit unique web
unique visitors