Old Dec 26, 2018, 4:53 PM
jmanzo517 jmanzo517 is offline
Join Date: Dec 2018
Posts: 1
Angry Horrible Customer Service and Lost Luggage

I am extremely upset with the service I have received because of error after error by United Airlines. My luggage was not put onto the same flight as me (UA930 - Sept 4, 2018, Ticket number 01421984345633, Claim number LHRUA65115). I called customer service, luggage support on 12 occasions over 3 days, and on multiple times I was told my luggage would be delivered to me within hours.

Obviously this meant I could not leave my accommodation for the first few days of my holiday. As a visitor to this country, each call made to United Airlines customer service was a chargeable call, adding over 50 gbp on the phone bill. I was even given the wrong telephone contact number to follow up on my luggage (ironically to a tarrot reading line) by United Airlines customer service, which just added insult to injury.

My holiday was only for 9 days, 3 of which were wasted on waiting for my luggage to arrive. I was forced to cancel dinner reservations, concert and show tickets, and missed the opportunity to catch up with old friends who were passing by. I was forced to wear the same clothes while waiting for my luggage, as it contained my clothing and toiletries. I was unable to leave to go shopping for new clothes as I was instructed my luggage would be delivered imminently as previously mentioned.

I fully expected to be compensated for my trip, as it had severely affected my once in a lifetime experience in England. I am writing this in the past-tense because I have written this message several times to United Airlines through their procedures and I have never gotten a response from them SINCE SEPTEMBER! I have been extremely patient, so now I am going to make this complaint public.
united airlines

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