Customer Service
COMPLAINT: Unable to print boarding passes

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Old Aug 7, 2011, 6:44 PM
judith coppa judith coppa is offline
Join Date: Aug 2011
Posts: 1

I was unable to print boarding passes from my home computer even though I was within the 24 hour window. When I contacted American by phone for some help, all I got was a repeated comment that I was too late. When I asked when was an approprite time to get a boarding pass, there was dead silence. When I talked with a supervisor she said I had the wrong department, then put me on hold and then I was summarily disconnected. This was a very frustrating experience.

Last edited by judith coppa; Aug 7, 2011 at 6:45 PM. Reason: spelling
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