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Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

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Ethopian airline complaint

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Mar 4, 2013, 8:18 AM

patvsu

Join Date: Mar 2013

Posts: 1

Ethopian airline complaint

Hello, sir my flight was et0700 2 march add - nbo i was deported form add but my wift passport was forgot on add by ethiopian crew member thats why i face so many problem on nbo airport cos the crew member come with my passport and my daughter passport and forgot my wife passport and because of this i reach nbo on 1 pm and without passport kenya immigration not allow to exit nbo airport i missed flight of nbo - ksm and this week here kenya election week i did get any transport....also all buses service was full till 7 march and also flight was full...

So this mistake was not mine mistake was ethiopian crew member so i want composition. Because my family get so many trouble....so i am not happy with ethiopian service also when i reach nbo i talk with nbo ethiopian staff not given water ......i get my wife passport on 6:00 pm till then i wait on nbo airport..also my child was tired...because of this mistake i got so many trouble.....i want composition......

My contact .

Vishal patel
+254727607770
patvsu@gmail.com

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Ethopian airline complaint

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