[hafiz qudas]

Assalam O Alaikum
I am Hafiz Qudas from Pakistan
Having I'd no
38401_9381369_1
Passport no
EN 9381369
Travelled from jadda to Abuzehbi
Ticket no
607-9047-928-537
Jed....auh
Ey 312
With boardind of
17C
After sitting on seat I put my pouch(purse)that was tightened to my body in the back of seat in front of me...
When plane landed in abuzehbi at
11:15 pm
I take off plane and forgot to take my pouch with me that was containing
My passport
I'd card
10000 Saudi Riyal
One gold ring bought from Madina shareef of price 560 saudi Riyal
One set of ear rings of gold of price 750 Saudi Rial
Just I came out of plane I remembered and wanted to go back in plane but was prohibited ...
I immediately reported to transfer desk of terminal 1 who assured to get the pouch back....
But of no vain..
I asked them again and again...
They said no found...
My pouch was there but the staff of etihad didn't cooperate at alll...
I met supervisor but ....
A staff member miss sadia guided me to email transfer desk with attachments of copies of passport and I'd card...
I did as I guided...
But after passing 6 hours no result...
Then 6:00 am staff was changed...
I had to tell all details once more to staff...Mr faiz was supervisor but he and his team treated as much worset as they could..
Whole day was passed but no action just ****ing talks...
I went to trasner desk terminal 3 where Mr Anthony somewhat helped and took action on email that sent...
Permission was taken from Pakistan immigration and after all I was given boarding card of
Ey 231
But again on the time of boarding
Supervisor Mr waleed stopped me and claimed he has no information abt
Mean your staff again didn't informed...
I argued and after a heavy quarrel allowed me to go...
I came isb airport with delay of flight ...
But at airport again staff of etihad didn't help at all..
I complain badly abt the behaviour of your staff , the rubbish system of etihad and demand my pouch back...
00923008700722

[Etihad Representative]

Dear Hafiz Qudas

Thank you for taking the time to contact us regarding this recent experience. We would like to look into this for you. To do so, kindly send us the full experience to **********************
If you have already done this, kindly send us an inbox message with your email address and we will look into this with our team.

We hope to hear from you soon, and again please accept our apologise for any inconvenience caused today.

Kind regards *GW