[twilson0423]

On our way back from Bali to Kuala Lumpur- my husband, son, and I were unfairly treated by AirAsia and charged an enormous amount of money. We were told we didn't purchase the add on baggage but we explained to Management that we had it going and included in our round trip and something was wrong with your mobile site. We even showed them the issues we were having with your sites. They refused to help us and they explained we would have to pay an enormous amount of baggage fees at the airport. We then asked the manager and representive if we fly out a later flight- can we pre-purchase baggage going back- they explained yes. So we waited hours with the representative to get it changed. The representative explained if we take the 9:55pm flight we would still make our connecting flight in Kuala Lumpur but we'll need to pay for the baggage however we won't have to pay anything for the ticket. Then Management came out and told us that because we moved our flight we now have to pay for new tickets and our baggage costing us an additional $600. In addition, the same flight was delayed and we missed our China eastern flight in Kuala Lumpur and had to pay an additional $2000 for new tickets for my family. We are beyond upset at the treatment received by your Company and will further pursue this. We will also inform others not to fly Air Asia. Your manager and your team were very unprofessional and didn't help us and put us into a bad situation. We paid a total of 2600 as a result of Air Asia and now looking for reimbursement.