[LOVETHEBLUE]

I booked a trip early going to orlando and reserved our seats so that we would not be in the back of the plane or over a wing. The configureation was a 3-seat, 2-seat. I needed to reserved (4) seats so I reserved two of the (2) seat section. Delta changed the plane to a 3-seat, & 3-seat configureation and moved us up to row 6-a.b.c.d. This was ok because I was moved forward and not over the wing. Delta then changed the plane back to the original 3-2-seat configureation and moved us to the back of the plane over the wing. Delta is notorius for this practice as they say the computer generates the new seats. I called customer (NO) service and received NO help. Seats are not guaranteed just the route is what I was told. I said just GIVE ME BACK my original seats and were good. NO WAY was that going to happen. I then contacted the main office and after 10 e-mails I received a refund. No phone contact, no one to talk to, very aloof when dealing with customers. I vowed to NEVER FLY DELTA again because of this policy. If I booked the seat, give me the seat, simple isn't it. Well I fly only JETBLUE now and never have a problem with anything. Remember DELTA CHANGES YOUR SEATS SO CHECK CONSTANTLY>>> GOOD LUCK!!!! YOU"VE BEEN WARNED

[jimworcs]

Delta are arrogant and anti customer. You will do better with JetBlue.

[cortney]

ok, im going to get blasted for saying this but here it goes....your never guranteed your seat that you assign or are assigned. aircraft swaps happen all the time. you still had a seat right? the way its sounding yes. if you book a bulkhead seat, many times a passenger will be moved to accomodate somebody who needs the leg room. i dont know its just my opinion, but a seat is a seat. the back of the plane will get there the same time as the front of the plane. the plane is going to the same place. i dont care if im in the mid, back or front just get me there safely. and dont think jetblue wont do the same thing...i booked a window seat on them before and they changed it...i didnt care...the plane got me to new york safely and the same time as my middle seat. im no fan of delta and avoid them too (unless my company books me on them)...im just saying....

[jimworcs]

I agree Cortey, but the way they treat their customers is the key. They are arrogant and anti passenger and inthe latest stats from the DOT they had TEN TIMES as many complaints per 100,000 passengers as Southwest. This is what happens when abusive monopolies are allowed to thrive despite consumers pushing them into bankruptcy. Delta survived only by the actions of corrupt politics and their big bucks spent "lobbying"

[BKK_FLYER]

Hi,

Courtney,

You are of course correct from a technical viewpoint, DL like most all carriers make NO guarantees as to seat assignment, nor does such ever become a contractual element of the ticket.

but I DO think that when these things happen-- and they do-- that it's the HOW they're handled that becomes important..

In some cases it's not going to be possible to get the now seat-less passenger what they want.. that happens.. but I do think that there should be:

a) early contact to afford these folks the best opportunity to get seats on the new aircraft, or
b) early notice so if they do want to cancel, they have the maximum amount of time to find discounted fares, or
c) they be given some priority status (say behind the carriers top FFP's) when it comes to seat assignment.

I'm not so sure I'd call it "arrogant and anti customer" as those are subjective assessments driven by ones own personal experiences or bias and not rooted in some level of factual objective assessment outside of unscientifically collected data (DOT complaints) processes.

[jimworcs]

errr....BKK... I think you will find I based my subjective opinion of Delta in part on the objective statistics published by the DOT.... specifically that the level of consumer complaint at Delta was ten times that of Southwest, per 100,000 passengers. That is pretty objective.

[BKK_FLYER]

Hi,

errr.. . Jim... I think that the DOT statistics do speak for themselves.. however, to me they don't say "arrogant and anti customer" that is of course each persons assessment of what these numbers mean to them.

I've read the DOT's reports, and can't seem to find a place where they label, categorize or even refer to them as "arrogant" or "anti customer"; if they do, I'd sure like to be pointed the location in the report where this is now included as this would mark a pretty significant deviation from their normal practice of reporting out data without commentary or bias included.

[jimworcs]

Arrogant and anti consumer is my subjective opinion.... based on objective DOT data..... see how I said that in my first line!!