Baggage Problems
COMPLAINT: Stolen items from checked bag

Thread Tools Display Modes
Old Jan 27, 2012, 4:59 AM
beans5 beans5 is offline
Join Date: Jan 2012
Posts: 2

I travel frequently and this week I had to fly American (my second choice in flying). I had a set of Bose QC15 Headphones and IPOD in a case that I put in my suitcase during the week so I always know where it's at. This week I was running late to the airport and barely made boarding. As I was rushed, I forgot to grab my headphone case out of my bag and it got checked. As soon as I got my luggage, I opened my bag and come to find out that someone stole my case, headphones and IPOD. I was beyond livid. I made a claim with American who of course sent me on a wild goose chase to "speak" to a human, which I have yet to do. I filed a claim online and their response was a list of items they are not liable for (which is anything and everything you may want to pack). The best part is on the lost baggage claim form (which I also filled out) there is a section to identify your bag and there is a guitar case. So American is trying to tell me that if I checked a guitar and it was stolen, they are not liable. Bunch of BS! I was just starting to enjoy flying American again and now I am choosing flights that avoid them completely. So ridiculous that I can't even have my personal items "safe" when I check them. Too bad American doesn't have customer service. . . . . . I am beyond upset with this airline
Reply With Quote Share with Facebook


Old Jan 27, 2012, 2:19 PM
cortney cortney is offline
Airline Employee (NOT OFFICIAL REP)
Join Date: Sep 2009
Posts: 288

unfortunatly its true that NO airline is responsible for electronics and such checked. You should also file a complaint with the TSA since they are the ones that open your luggage to inspect it. everybody (and i can understand why) always blames the airlines first but never expects that it could be the TSA. file a lost item complaint with them as well
Reply With Quote Share with Facebook
Old Jan 27, 2012, 10:07 PM
jimworcs jimworcs is offline
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197

The bigger issue is why airlines excludes valuable items from their luggage reimbursement. It is tantamount to admitting that their employees are a bunch of thieves and they cannot control them.

The most galling aspect is that they appear more concerned with denying liability that the fact they have thieving employees.

The DOT needs to create a regulation that requires every airline to report every single instance of items reported missing from luggage by passengers to the police. Furthermore, the airline should be required to publish annually the total reported thefts by airport, so passengers can get a sense of which airline employs the most thieves.

The airlines should also have all baggage handling areas under CCTV surveillance and digital records kept for a period of 1 year. This would help the police, if patterns emerge.

TSA should also be required to CCTV every single search. When thefts occur, these should be examined.

Perhaps then, they might take the fact that they employ a bunch of thieves and liars a bit more seriously.
Reply With Quote Share with Facebook
Old Jan 27, 2012, 11:43 PM
Ombudsman Ombudsman is offline
Join Date: Feb 2011
Posts: 136


The reason for those exclusions is that if they did not exist some unscrupulous persons would take advantage and claim that items which were never in the checked baggage were stolen. What's to stop me from traveling and when I get to my destination claiming my expensive watch is missing when I know that i left it at home?
Contributing editor to one of the largest travel blogs on the internet.
Reply With Quote Share with Facebook
Old Jan 28, 2012, 12:07 AM
jimworcs jimworcs is offline
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197

The exact same argument applies to insurance..but your insurance company can't say we are not paying for your wide screen tv when your house burns down.

I would have no problem with having to declare the items, FedEx style... who managed to transport millions of packages and don't exclude high value items.

My real beef it that the thieves that airlines employ have been getting away with it for years, notwithstanding 60 Minutes or some other TV expose periodically. The reason they get away with it, is because the airlines refuse to take seriously the systematic theft going on under their noses.
Reply With Quote Share with Facebook
Old Jan 31, 2012, 1:40 AM
beans5 beans5 is offline
Join Date: Jan 2012
Posts: 2

I actually have been talking with TSA (because I had a slip letting me know they were in my bag). The TSA manager at the airport I checked my bag into verified my items were in the bag and that I now need to file with the airlines. And yes you guessed it, they are not very helpful.. . yet. I completely agree with you jimworcs, employees should be held accountable just as in every other position in the business world. Less things would be stolen if they knew there was repercussion for their actions.
Reply With Quote Share with Facebook
Old Jan 31, 2012, 4:47 PM
Gromit801 Gromit801 is offline
Join Date: Aug 2007
Posts: 745

Again, why don't people use TSA locks on their checked bags? This way if something is missing, you can narrow down who was responsible. Available in any travel store or travel section at places like Target or Wally world.
Reply With Quote Share with Facebook
Old Feb 1, 2012, 11:16 AM
jimworcs jimworcs is offline
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197

Customers buy locks and airlines stop employing thieves....maybe that would help, but would there be any baggage handlers and other employees left if you sacked the thieves and liars?
Reply With Quote Share with Facebook
Old Aug 11, 2015, 12:21 AM
thomasagates thomasagates is offline
Join Date: Aug 2015
Posts: 1

My son travelling from SFO to SAV on American, 08/08/15, came home and found his laptop missing from his locked case. The case was opened by the TSA. The video shows perfectly that the agent opened the case, inspected the computer, put the laptop back into the case, and again locked the luggage. This means that between the time that the agent handled the bag and when it came back to Savannah another person with a key ,who had the knowledge that a expensive computer was in this bag, removed it. This knowledge was only known by those observing this search procedure. It seems evident that this knowledge was passed on directly or indirectly to others having access to opening locked luggage. It remains evident that knowledge of this bags contents was somehow transferred within the baggage staging area in San Francisco. Or, possibly the TSA agent circled back for it before it was placed on the plane. We now have initiated a full police investigation. This type of thief must be uncovered.
Reply With Quote Share with Facebook


customer service, luggage, stolen

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Baggage Problems stuff was stolen from my checked bag tsky Baggage Problems 16 Aug 5, 2011 7:51 PM
Baggage Problems checked carry on . stolen cameras. smartymarty Baggage Problems 4 Jan 11, 2011 3:51 AM
Baggage Problems stolen items from checked in bag deltaflyernomore Delta Air Lines Complaints 16 Sep 23, 2009 12:18 AM
Baggage Problems Items stolen from GATE CHECKED baggage Inkedadeal United Airlines Complaints 23 Jul 10, 2009 5:37 PM
Baggage Problems Stolen Items darden Alaska Air / Horizon Air Complaints 1 Oct 9, 2007 5:48 PM

All times are GMT. The time now is 9:20 PM.

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2017, vBulletin Solutions, Inc.

counter free hit unique web
unique visitors