miles not credited as a punishment or upgrading ???
 

Hello,
I've purchased a flight originaly in economic class (fare class U and Q). I've then upgraded my flight using the "etihad select upgrade" ... that was the beginning of my issues with their loyalty program:
the U fair ticket has been changed to X, and after my return, I couldn't see any miles or tier miles credited for any of the 2 flights.
I've called them 8 weeks ago, send mails to claim missing miles 6 weeks ago, as of now, not a single explanation on why I don't get the miles and tier guest miles.
I'll for sure never ever upgrade again, but most importantly, I've now completly lost trust in their customer support. No answer after 8 weeks is simply not acceptable, especially when they've made the mistake.
I trully hope someone from etihad can have it fixed quickly.
my guest account:100089006824
booking number: FTGDQZ
interraction: ACCT:855466

thanks

Hi there, we are sorry to hear this. We are getting in touch with our team and requesting an update on your miles claim ASAP. Thanks *FT

hello,
as of today, Ihaven't heard from your colleagues. Do you have any update?

Hi there, please allow 48 hours for our team to process the claim. Thank you *FT

it has been solved.
thanks