Refund Amount for Canellation of Booking
 

Hi,
I have booked the flight from Edinburgh to Bangalore through Etihad for 19th Dec though agent Emailflights.com. The booking reference is OGQWGM.
The total ticket charge was £807. The agent told the ticket is no refundable and I'll get only £71. But when I spoke to Etihad representative in Abu Dhabi,she told that the ticket should be partially refundable.Is there anybody who can help me with refund of this booking reference.

Any updates please from Etihad representatives?

Updates please. Please note I have send my cancellation request through my agent Emailflights.com. I had to cancel the booking as there was a mismatch in Name entered. Instead of surname I split my Given Names in passport into First Name and Last Name . Can I know how much amount and when I'll get the refund. Please respond..