Cheated out of $60 by baggage handler; Customer Service doesn't give a damn
 

AA: A**holes, Apparently

I traveled on a flight from New York to Miami two months back. On showing up at curbside check-in, the baggage handler asked me for my ID and my credit card (note, he's only supposed to ask me for my ID for a domestic flight, as I told him I'd already checked in online. I confirmed this with a telephone rep).

I had two suitcases which would cost $60 to check. Unfortunately, one of them was overweight, and I said I'd switch some stuff around to even them out. It was 4 in the morning, and I looked tired, so the handler told me to just give him a tip and he'd overlook the extra weight.

At that point, I asked him how much it will be. He says $60, so I give him $70 cash and say that there's an extra $10 for tip. I ask him if that's fine and he says yes, gives me my baggage claim tags and wishes me a good flight.
I get home and I've been charged for $60 on my credit card in addition to the $70 cash I gave him.

Now of course, you can say that it's early in the morning, he might have made a mistake and thought the entire $70 cash was a tip. Or, worst case scenario he cheated me out of $60. After a phone call, two e-mails and a snail mail letter, American Airlines refuses to acknowledge either possibility, telling me that unless I have a receipt for both transactions, they can't do anything about it.

They apologized for their employee asking for a tip, but that's it. Of course I want my money back, but moreover, I'd appreciate a little more concern on their part that one of their customers got taken for $60. Their responses thus far have been very unsatisfactory.

I would imagine this area is covered by CCTV. Are you entitled to ask for a copy of the tape?