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Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Canceled / Delayed / Overbooked peter bruce

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Jul 7, 2014, 7:38 PM

petebruce

Join Date: Jul 2014

Posts: 1

peter bruce

Hope you all read this, Etihad has blocked me from making any comments on there Facebook Page as i am not putting good feedback on,so i thought i would try this, as i would like as many people now how my partner and i suffered,
We had a flight return from LHR to Goa via AD and Mumbai, well the return flight was terrible,Etihad partner Airline Jet Airways was late departing Goa so when we got to Mumbai we missed our connecting flight home Etihad staff in Mumbai just said we will have to pay an extra £732.96 to get home, have been in contact with them for 3 months now, no refund or anything,in fact got a very nasty email,saying if I put anymore feedback about this they will take steps to stop me, WHY I AM ONLY TELLING THE TRUTH, ALSO HAVE KEPT A COPY OFF THEIR EMAIL. WORST AIRLINE I HAVE EVER TRAVELLED WITH. PLEASE BEWARE OF ETIHAD

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Canceled / Delayed / Overbooked peter bruce

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