[rrr1974]

Attn. Mr.Mohamed Kamil
Your indifference is prolonging the justice for almost 2 months now & i have not been refunded what you or your airline promised. Now its time to pay me a compensation & also for the customers to know the quality & bitterness you show on customers, after failing to serve them.
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Dear Mohamed Kamil
You must be aware that this is my relentless search for justice. complaint no. REF 224866. July 23, 2014 you emailed me an offer to reimburse extra leg room seat on Chennai-abu dhabi-toronto flight wherein i paid for extra leg room seat & i suffered in a seat where the walls of the plane caved in denying any sense in stating that as extra leg room. Despite my acceptance for reimbursement several times & complaints posted on ur site, there has been no response from you. This indifference might amount to total arrogance & not tolerated.

I demand a refund of CAD150.199 as stated in your email & a further compensation of US$3000 for inconvenience and mental agitation caused due to your indifference in this regard. All our communication is appended below:

Gmail ranga rajan
Fwd: Etihad Airways [RQID:224866]
2 messages
VCFC rangarajan Wed, Jul 23, 2014 at 6:43 AM
To: ranga rajan
---------- Forwarded message ----------
From: Etihad Feedback
Date: Sun, Jun 15, 2014 at 2:26 AM
Subject: Etihad Airways [RQID:224866]
To: [email]

Date 15 June 2014
REF 224866

Dear Mr Radhakrishnan,

Thank you for your correspondence, we are sorry to read that you were not satisfied with my previous email.

I have certainly looked again at what happened and discussed with my Manager, and we had taken into account everything you have told us, but I’m afraid we cannot comply with your request to reimburse your Etihad Ticket reference ZPASVN.

However and as a gesture of goodwill, we will be pleased to amend and withdraw our previous offer of 20,000 Etihad Guest Miles and re-offer a reimbursement of the additional expense acquired for your Exit seat request in the total sum of INR 8255.00 which is equivalent to CAD 150.199.

In order for us to proceed with the reimbursement, we would appreciate your written authorization and acceptance to this email.

I look forward to your reply.

Sincerely,

Mohamed Kamil
Guest Affairs Officer

CONFIDENTIALITY / DISCLAIMER NOTICE :

This e-mail and any attachments may contain confidential and privileged information. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this e-mail and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and may be illegal. Etihad airways or its employees are not responsible for any auto-generated spurious messages that you may receive from Etihad email addresses.

Etihad Airways

CONFIDENTIALITY / DISCLAIMER NOTICE :

This e-mail and any attachments may contain confidential and privileged information. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this e-mail and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and may be illegal. Etihad airways or its employees are not responsible for any auto-generated spurious messages that you may receive from Etihad email addresses.

Etihad Airways

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R.Rangarajan
Rangarajan Wed, Jul 23, 2014 at 6:45 AM
To: VCFC rangarajan
[email]
Dear Mr.Kamil
I had replied to this offer accepting the refund for the extra leg room seat. I had replied and communicated twice in the past 2 & half months but i havent received any refund or reply from you. Am sending this email from my alternate ID. Please reply on closing this issue with a refund. How i may get this refund.
Thank You
Canada Cell 647 995 6380
_________
regards
rangarajan.r

On Wed, Jul 23, 2014 at 6:43 AM, VCFC rangarajan wrote:
---------- Forwarded message ----------
From: Etihad Feedback
Date: Sun, Jun 15, 2014 at 2:26 AM
Subject: Etihad Airways [RQID:224866]
To: [email]

Date 15 June 2014
REF 224866

Dear Mr Radhakrishnan,

Thank you for your correspondence, we are sorry to read that you were not satisfied with my previous email.

I have certainly looked again at what happened and discussed with my Manager, and we had taken into account everything you have told us, but I’m afraid we cannot comply with your request to reimburse your Etihad Ticket reference ZPASVN.

However and as a gesture of goodwill, we will be pleased to amend and withdraw our previous offer of 20,000 Etihad Guest Miles and re-offer a reimbursement of the additional expense acquired for your Exit seat request in the total sum of INR 8255.00 which is equivalent to CAD 150.199.

In order for us to proceed with the reimbursement, we would appreciate your written authorization and acceptance to this email.

I look forward to your reply.

Sincerely,

Mohamed Kamil
Guest Affairs Officer

CONFIDENTIALITY / DISCLAIMER NOTICE :

This e-mail and any attachments may contain confidential and privileged information. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this e-mail and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and may be illegal. Etihad airways or its employees are not responsible for any auto-generated spurious messages that you may receive from Etihad email addresses.

Etihad Airways

CONFIDENTIALITY / DISCLAIMER NOTICE :

This e-mail and any attachments may contain confidential and privileged information. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this e-mail and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and may be illegal. Etihad airways or its employees are not responsible for any auto-generated spurious messages that you may receive from Etihad email addresses.

Etihad Airways




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R.Rangarajan