[AustinTexasTraveler]

I only have a typical "bags not on my flight" story -- complete with teh "oh your bag is on our next flight" but no reason given why.

What I really loved though was showing up at AUS yesterday and there had to be 100 bags outside the claim office with 2 couriers working away to schedule deliveries.

AA is losing money left and right - i'd LOVE to know what that costs them (and I'm only at a small airport). How about a little QUALITY control - get bags on the flights the passengers are on and skip the courier costs?

never mind the fact that my bag STILL hasn't shown up. Person int he airport said they would deliver over night if I left a note on my door. No bag - call this morning and got the "oh we don't deliver to residences overnight" - which is not true as, the alst time AA lost my bag they DID deliver to a residence over night.

if nothing else - exactly how hard would it be to train your employees to understand and clearly communicate the system to customers?

Which might as well be "we have no good reason why this happened, we don't invest in any technology that would scan bags in our system, and you might as well bank on 24-48 hours for it to show up again, and you are completely out of luck if you want to complain to anyone about it."

I'm shipping stuff next time - i have more confidence in the post office than I do in American.