Notices

Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Suggestion Middle Initials in Reservation System

Tools...

Thread Tools

Display Modes

Aug 15, 2012, 7:08 PM

dchiarella56 dchiarella56 is offline

Join Date: Aug 2012

Posts: 1

Middle Initials in Reservation System

It is a simple computer science project. When dealing with names you include 2 middle initials. Many people in America have sons and daughters with the same first and last names and different middle initials. Not all of us wanted Jr and Sr or I,II, II at the ends of our names. The registration system thought my name was entered twice and only gave me one ticket. My son had to explain for 25 minutes to get his ticket. This is unacceptable. Please modify your AA reservations software accordingly.

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Reservations Don't Use Online Reservation System!	MosesLuna	Southwest Airlines Complaints	3	Aug 7, 2012 5:10 PM
Reservations The height of stupidity of UAL's reservation system.	rkrausse	United Airlines Complaints	0	Aug 27, 2011 6:05 PM
Reservations Do Not Trust The Phone Reservation System!!!!	ihateba	British Airways Complaints	2	May 11, 2011 1:02 PM
Canceled / Delayed / Overbooked Bumped from CO888, middle leg of a 3-leg trip	chrisb	Flights Canceled / Delayed / Overbooked	1	Jan 19, 2011 12:00 AM

All times are GMT. The time now is 7:57 AM.

Suggestion Middle Initials in Reservation System

About Us

AirlineComplaints.org

Advertising