I have only just seen JimWorcs post. In this particular case we did try to get compensation and the airline was only willing to give them the taxi fare back home on the Friday evening. We tried by further "letters before action" but to no avail.
Something else was aggravating in this situation which is that when the passengers checked in on the Sunday evening, they asked the agents if they could return on the Wednesday or Thursday instead to give them the two extra days in New York that they had lost, and would you believe the brazen-faced agents were telling everyone that they would have to pay the US$100 penalty per person for date changes to the return leg?
Only a few passengers decided to sue. We could have looked for more passengers and got them to join the suit, but lawyers here follow an English tradition which is not to look for clients. You sit in your office and let clients look for you. I think it is in the US that lawyers do the "ambulance chasing"
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Sep 28, 2009, 1:19 AM
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